Director of Customer Service

3 weeks ago

Deerfield, United States Justrite Full time

** Director of Customer Service**

**Job Category****:** Sales **Requisition Number****:** DIREC002000 Showing 1 location **Job Details**

**Description**

Justrite **Safety Group** is a growing family of industrial safety companies. Together we protect workers, workplaces and the environment with a comprehensive range of industrial safety solutions. All Justrite Safety Group portfolio companies are united by deep safety knowledge, long experience, and a commitment to protecting people, property, and the planet.

We are looking for a seasoned Customer Service Executive to join our team to build out our combined Customer Service capabilities. The ideal location would have this candidate residing near or in Chicago, IL; Mattoon, IL; Brooksville, FL; N. Smithfield, RI.

Reporting directly to the EVP of Sales, the **Director of Customer Service** is a key member of the Sales Leadership Team. He/she is responsible for the direction and management of all Customer Service functions across our Industrial Distribution business. This includes teams located in 5 different sites across the country. He/she will be responsible for leading and directing a team of customer service leaders to improve our systems and processes surrounding our customer touches. A successful candidate will have a history of demonstrated strength in Multi-site customer service leadership, team leadership, process deployment, leveraging technology in Customer Service, CRM architecture and process improvement.

The **Director of Customer Service** provides overall direction and guidance for all customer service systems, processes, and workflows. This will include building and managing a growing customer service team; designing and optimizing customer service process workflows; designing and implementing programs to optimize customer service efficiencies; and manage CRM workflow buildout.

The **Director of Customer Service** will demonstrate superior leadership skills, work well with a team, work with all levels of management, and have the ability to work independently with little or no supervision. The Dir of Customer Service must have superior decision-making skills, problem-solving skills, and conflict-management abilities. He/she must have a have deep experience in CRM, reporting, process improvement, and be able to design programs that will drive success through distribution.

**Responsibilities**

* Lead multi-site customer service organization, including day to day leadership, talent management, and staffing.

* Support the Customer Service, Operations and Sales organizations by providing process improvement, measurement, tracking and analytics of CS relevant to their functional areas

* Partner with Sales and Marketing departments to refine CS processes, build and deliver analysis and reports on CS performance with reporting and dashboards

* Own customer service process refinement, reporting, and administration

* Drive increased productivity by leading process installation and refinement

* Create monthly content for executive presentations and board reporting

* Track and analyze key CS metrics for use in internal and external review processes

* Own the end-to-end process of tracking the customer service metrics and delivering regular insights to the business; define and deliver techniques to improve customer service performance for sales management.

* Assist with on-boarding and training new talent

* Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to distributor relationships.

**Qualifications**

* Bachelors or masters degree in a related field of

* >7 years proven success in Customer Service leadership

* Excellent growth performance track record and employee management skills

* Experience building process, programs, and enablement plans

* Deep customer service process knowledge and history of successful installation of process

* Background in a fast paced, B2B technology sales environment is a must

* History of distribution-based customer service excellence

* Experience in implementing and managing a metrics-based CS organization

* Ability to develop and maintain strong working relationships with all levels of staff, customers, and partners

* Strong administrative, management and personnel recruitment and retainment skills

* Demonstrated comfort making decisions in a fast-paced environment

* Able and willing to travel at 50% or greater

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Director of Customer Service

    3 weeks ago

    Deerfield Beach, United States Spring Footwear Corp Full time

    Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission: **To develop successful partnerships by creating and delivering the best quality,...

  • Assistant Director of Financial Services

    3 days ago

    Deerfield Beach, United States City of Deerfield Beach Florida Full time

    Objective Interested candidates must submit an updated resume and cover letter directly to. WolfCreek Consulting via the email address below.mjoubert@wccstaffing.com. Summary Objective. The purpose of this position is to assist the Chief Financial Financial, Director, Accounting, Assistant, Officer, Operations, Business Services

  • Assistant Director of Financial Services

    3 weeks ago

    Deerfield Beach, United States City of Deerfield Beach Florida Full time

    Objective Interested candidates must submit an updated resume and cover letter directly to. WolfCreek Consulting via the email address below.mjoubert@wccstaffing.com. Summary Objective. The purpose of this position is to assist the Chief Financial Financial, Director, Accounting, Assistant, Officer, Operations, Business Services

  • Director, Procurement

    3 days ago

    Deerfield, United States Walgreens Full time

    Job Summary Are you an influential big picture problem solver who enjoys collaborating with Fortune 500 c-suite execs to drive business transformation? Do you have leadership experience delivering impactful top-line and bottom-line results across diverse indirect and direct procurement categories, particularly in services categories such as Consulting,...

  • Director, Procurement

    2 weeks ago

    Deerfield, United States Walgreens Full time

    Are you an influential big picture problem solver who enjoys collaborating with Fortune 500 c-suite execs to drive business transformation? Do you have leadership experience delivering impactful top-line and bottom-line results across diverse indirec Director, Procurement, Health, Supply Chain, Operations, Business, Management, Retail

  • customer service

    3 days ago

    Deerfield Beach, United States Randstad Full time

    Randstad - JobID: customer-service-data-entry_pompano-beach [Customer Service / Guest Service / Retail Sales] Immediate Openings for Customer Service positions. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Job requires treating each customer with individual attention;...

  • Sales Order Processor

    3 weeks ago

    Deerfield, United States MagnecoMetrel, Inc. Full time

    Job DescriptionJob DescriptionMagneco/Metrel, Inc., an International Refractory company with multiple locations is seeking accounting, logistics, supply chain and general office staff to expand our team with ambitious critical thinkers to multitask in a fast-paced and professional environment. This opportunity is available at our corporate office in...

  • Director of Sales

    3 weeks ago

    Deerfield, United States CJE SeniorLife Full time

    Essential Duties and Responsibilities include the following. Other duties may be assigned.Takes lead role in implementing Tamarisk's Marketing and Sales Plan, with a full understanding of how this property relates to CJE's mission, values and vision.Works closely with the Tamarisk Executive Director, CJE's Chief Marketing Officer, with the development and...

  • Director Internal Audit Practices

    5 days ago

    Deerfield, United States Discover Full time

    Lead the department to enhance audit methodology and process to meet regulatory expectations and industry standards. Methodology includes, audit risk assessment, audit universe identification, audit planning activities. Leadership, development, and o Audit, Director, Practice, Internal, Leadership, Intern, Business Services

  • Director of Ecommerce

    3 days ago

    Deerfield Beach, United States Watsco Full time

    Here is what you will be doing as part of the team:Summary: The Director of E-Commerce Operations is responsible for managing all aspects of our B2B E-commerce Day to day operations and the efficiency of our digital platforms. The Director of E-Commerce Operations will partner with various teams across the organization including Operations, Sales, and IT to...

  • Sales Director, Kidney Care, US

    1 week ago

    Deerfield, United States Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in...

  • Associate Director of Procurement

    6 days ago

    Deerfield, United States Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Customer Success Manager

    5 days ago

    Deerfield, United States Logik Full time

    About Logik.io Get in on the ground floor of our fast growing startup founded by proven entrepreneurs. Logik.io was founded in 2021 by Christopher Shutts and Godard Abel who together co-founded two prior CPQ pioneers - BigMachines in the early 2000s (sold to Oracle) and Steelbrick (sold to Salesforce). Logik.io provides a "Commerce Logic Engine" - a solution...

  • Director of Nursing

    2 weeks ago

    Deerfield Beach, United States Surgery Partners Full time

    JOB TITLE: Director of Nursing GENERAL SUMMARY OF DUTIES: The Director of Nursing is responsible for the day-to-day operations of the Surgery Center. This includes but is not limited to overseeing the scheduling of procedures, inventory control, QA/ QI, staff credentialing, preventative maintenance and safety, risk management and all related supporting...

  • Lead, International, Customer Experience

    3 weeks ago

    Deerfield, United States Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash...

  • Director of Nursing

    2 weeks ago

    Deerfield Beach, United States HC&N Healthcare Solutions Full time

    HC&N Healthcare Solutions - Director of Nursing (DON) A nursing home located in Deerfield Beach, FL area is seeking to hire an experienced full time Director of Nursing.   Director of Nursing (DON) Duties Include: (but are not limited to) Access analyze and develop systems within the nursing department. Responsible for oversight of the daily clinical and...

  • Director of Nursing

    3 weeks ago

    Deerfield Beach, United States HC&N Healthcare Solutions Full time

    HC&N Healthcare Solutions - Director of Nursing (DON)A nursing home located in Deerfield Beach, FL area is seeking to hire an experienced full time Director of Nursing. Director of Nursing (DON) Duties Include: (but are not limited to)Access analyze and develop systems within the nursing department.Responsible for oversight of the daily clinical and...

  • Customer Support Assistant

    3 days ago

    Deerfield Beach, United States IMG Full time

    Infinity Management Group is looking to fill our Customer Support Assistant position. The Customer Support Assistants position prospects sales and qualifying leads for new accounts. The Customer Support Assistants team requires a combination of strong communication skills, product knowledge, customer relationship management, and sales techniques. The...

  • Key Client Service Coordinator

    3 days ago

    Deerfield, United States CHAMPRO Full time

    Job DescriptionCHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years. We currently have an immediate opening for an experienced...

  • Key Client Service Coordinator

    4 weeks ago

    Deerfield, United States CHAMPRO Full time

    Job DescriptionJob DescriptionCHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service for thirty-five years. We currently have an immediate opening for an...