Client Engagement Director

4 weeks ago

Pierre, United States Ensono Full time

Ensono Client Engagement Director in Pierre, South Dakota Client Engagement Director Remote - United States JR010369 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. Position Summary The Client Engagement Director at Ensono is accountable for the growth of an Ensono Global Financial Services client. The Client Engagement Executive ultimately owns the client relationship and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk, or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery. Although this role is an individual contributor role with no direct reports, the Client Engagement Director is expected to work cross-functionally with various teams across Ensono, including Service Delivery, Pricing, and Solutions Engineering, to grow existing Ensono client accounts. Key Areas of Focus for this Role Be the Client’s main point of contact at Ensono, responsible for the commercial relationship with the client and maximizing the current service portfolio. Understand client’s strategic goals & objectives, and how Ensono can enable. Ensure value and growth of existing Midrange & Mainframe services Globally. Driving the adoption of Ensono digital services, Mainframe Modernization, Cloud Migrations, MicroServices Consulting. Building key partnership and alliance relationships that impact the client’s ability to grow and transform. Managing messaging to the client on operational excellence via active partnership with Service Delivery Management. Enabling and selling new services across the client’s IT landscape. Responsible for account plan, account strategy, account services growth plan, and SFDC data stewardship on the account. Maintain client relationship map including key competitors and their client sponsors. Partner with Service Delivery Team (SDM) to analyze, prioritize & communicate client health and CSAT to key stakeholders. What the Ideal Candidate Brings to this Role Required Qualifications Bachelor’s degree from a four-year college or university or equivalent work experience. 10-15 years of sales experience to Global Financial Services Organizations. Demonstrable experience in enterprise-scale solution selling. Understanding of the managed services marketplace – key players, competitive strengths, and weaknesses. Experience working in a matrixed sales environment. Experience in managed services and consultancy sales preferred. Demonstrable success in selling services to Global Financial Services Organizations. Other Qualifications Independent and self-directed. Strong management and business skills. Strong empathy, self-awareness, and interpersonal skills. Able to challenge the status quo. Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. #J-18808-Ljbffr

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