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Service Management Analyst

2 months ago

Doral, United States Accelya Full time

Service Management Analyst page is loaded

Service Management Analyst

Apply

remote type

Fully Remote

locations

USA, Miami

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

JR100503

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Role purpose We are seeking a detail-oriented and proactive Analyst for the Service Management team. The ideal candidate will be responsible for monitoring and improving the efficiency of our service management processes, ensuring optimal service delivery, and enhancing customer satisfaction. This role requires strong analytical skills, a deep understanding of IT service management (ITSM) frameworks, and the ability to work collaboratively with various teams to implement best practices.

Duties and responsibilities Handling of incidents and Response and Resolution to Incidents with detailed RCA within SLAs

Providing technical and functional analysis to Development team as part of Bug Analysis

Participating from techno-functional point of view during release upgrades

Deployment of minor release upgrades

To work in shifts in alignment with customer time zones

Knowledge and qualifications Excellent analytical and problem-solving skills

Ability to work both independently and as part of a team

Experience in IT service management or a related role.

Excellent customer service skill

A good understanding of software development cycle

ITIL Foundation certification or equivalent is preferred.

What do we offer? Salary: 60K USD

Open culture and challenging opportunity to satisfy intellectual needs

Flexible working hours

Smart working: hybrid / remote /office working environment

Work-life balance

Excellent, dynamic and multicultural

environment

About Accelya Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their

retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams. We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines. For more information, please visit

www.accelya.com What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality

About Us

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Introduce Yourself

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