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Principal Customer Success Manager

3 months ago

Little Ferry, United States Agiloft Full time

This is a fully remote opportunity. Agiloft was named a Leader in the 2022 Gartner Magic Quadrant for Contract Life Cycle Management for the third year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years. The Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row. Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization. Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies. Additionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend. Position Overview Agiloft is looking to hire an experienced Principal Customer Success Manager to drive the success of its largest customers and ensure maximum value is provided to them. You will be responsible for building customer relationships, driving stickiness of our products and services, day-to-day customer interactions and communications, securing account renewals, and advocating as the voice of the customer internally. Our ideal candidate will work well in a fast paced but remote work environment, achieve results through data driven efforts, be comfortable analyzing data to tell a compelling story, and have a knack for developing deep relationships that foster trust through strategic partnership. Job Responsibilities Manage renewals and strong engagement activity for a defined set of our largest customers Act as an advisor to the customer with a customer-first mindset by having a thorough understanding of their business needs, building relationships with their stakeholders, and helping them succeed Conduct EBRs(A360s)/QBRs with the account team to drive engagement and growth Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide Set clear, transparent goals to meet client needs while collaborating across teams internally, including C-Suite, to deliver results. Maintain clear and consistent communication between customers and internal stakeholders Be passionate about data, the customer/consumer, and driving genuine change Represent the voice of the customer to inform our sales process and product roadmap Additional duties as assigned. Required Qualifications 7-10+ years in Customer Success, Relationship Management, or Account Management Experience working with large Enterprise customers Exceptional communication skills, highly organized, collaborative, and detail oriented Experience building and maintaining relationships, while working to mitigate churn, drive engagement and secure high value renewals Excellent teamwork skills with experience in working with cross functional teams to deliver results Client relationship building and customer management with a track record in influencing and driving change Work delivery oversight with project and pipeline management skills Listening, questioning, and client interview techniques Passion for data, the customer/consumer, and driving change with strong analytical skills Experience with MS Excel Bachelor's degree or equivalent in any subject Excitement for being in a startup environment. Preferred Qualifications JD or MBA We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development. Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities are encouraged to apply.

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