Customer Success Manager

2 months ago

Little Ferry, United States Rattle Full time

About Rattle At Rattle, we are redefining the way that teams work together. Rattle's revenue workflow platform enables teams to increase efficiency, transparency, and growth across their revenue funnel. Rattle gives revenue leaders control over their business with intelligent real-time alerts that unlock insights, drive collaboration and alignment, and improve accuracy. Rattle helps you align your people, your processes, and your technology so that you can do your best work and focus on what matters. Thousands of revenue leaders at top companies, including Rippling, Miro, and Gong, use Rattle to make their teams more effective and their results more predictable. Visit us at gorattle.com to learn more. About the role We are looking for a Customer Success Manager who excels at identifying customer needs, technically enabling customers in the Rattle product, and driving value for customers. In this role, you will be responsible for managing some of Rattle’s most strategic customers. You will drive the adoption of key product functionality, ensuring customers receive measurable value along the way. You will partner with Rattle’s sales team to drive retention and expansion of your customers. This role reports to the VP of Customer Success. This role is primarily remote, with occasional client travel once or twice a quarter. This role is based in the United States. What you'll get to do Manage the end-to-end customer experience from onboarding to engagement and expansion Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points Define, monitor, and ensure the achievement of success metrics with customers Serve as a technical expert on the Rattle product Expand revenue in accounts through new sales, up-sell, and cross-sell opportunities in partnership with the Sales team Partner closely with Sales to manage account strategy and ensure customer growth and retention Help drive the product roadmap by bringing the voice of the customers into planning meetings This role is tailor-made for you if: You have 3+ years of customer success experience at an early stage startup You have previous exposure to customer success is in a B2B SaaS/software context, ideally at a software is within the Salesforce.com ecosystem or that integrates with another major CRM You have experience using or supporting Slack or Microsoft Teams You have experience implementing or training customers on complex B2B Saas/software product You have experience owning and managing customer renewals and expansion strategy You are energized by working in collaboration with a great group of Customer Success and Sales peers You are a self starter and know when to take initiative You are motivated by a challenge and have a growth mindset

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