Technical Services Assistant Manager

3 weeks ago


Mead, United States CareerBuilder Full time

Job Location Waugh Chapel Batch - Gambrills, MD

Education Level High School

The Assistant Technical Services Manager oversees all quality assurance operations to ensure products are produced to meet specifications. Works closely with Sales, Customer Service and Operations to exceed customer expectations.
**Essential Functions:**
- Assist in overseeing the day-to-day activities of the Technical Services team and the in-house concrete and aggregate laboratory.
- Assist in the development and maintenance of product designs. Constantly analyze designs and techniques to improve costs.
- Interpret mix designs and formulas to establish specific quality and reliability standards for customer jobs.
- Review production schedules to determine workload and specific project assignments for the Technical Service Representatives.
- Provide guidance and advice to Customer Service regarding problems concerning products or services.
- Advise appropriate personnel on problems involving quality control and testing techniques, methods and application of design specifications to concrete product.
- Supervise tests and inspections of products at various stages of production process. Compile statistical data to determine and maintain quality and reliability of product.
- Record test data using statistical quality control procedures.
- Interact with State Highway Administration to ensure proper procedures are followed.
- Assist Customer Service, Operations and Sales as needed for various projects.
- Provide technical assistance and training to operations personnel and delivery professionals as requested.
- Assist the Technical Services Manager and Chief Customer Officer as needed.
- Other duties as assigned.
**JOB SPECIFICATIONS**
**Work Environment:**
* Work time will be split between indoors/office and outdoors/field
* Exposure to dust and fumes/offensive smells.
* Exposure to chemicals such as concrete, chemical admixtures.
* Close proximity to moving mechanical parts.
* Noise level will be moderate to loud.
**Physical Demands:**
* Lift a maximum weight of 50 lbs., repetitively lift 50 lbs., carry approximately 50 lbs., and push/pull approximately 75-100 lbs.
* Reach overhead and reach away from the body. Minimal kneeling, squatting and climbing may be required.
* Sit 4 hours per day, stand 3 hours per day, and walk 3 hours per day.
**Experience:**
* Laboratory testing experience in ready-mix concrete or aggregates (4 years minimum).
**Special Skills:**
* Written communication, verbal communication and advanced mathematical skills.
* Ability to use a computer and iPad, including Microsoft Office.
* Ability to use the company dispatching system.
* Excellent interpersonal skills.
* Able to exhibit a high level of confidentiality.
* Ability to conduct advanced statistics.
* Must have proven effective leadership, training and motivation skills.
* Must have strong organizational skills with the ability to see the big picture.
* Must be able to identify and resolve problems in a timely manner.
* Must be able to gather, interpret and analyze information skillfully.
**Certifications:**
* Valid Drivers License.
* ACI Level 1 certification.
**Industry Related Experience or Skills:**
* Background in concrete operations, construction, mining operations or building materials (preferred).
**Education Required:**

High School
**Preferred Education:**

College/Undergrad degree
**Bilingual in Spanish Preferred:**

Yes

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