Computer User Support Specialists Junior Night Shift
1 week ago
**Description**
**ShadowObjects, LLC Job Hiring**
**Location:**
PATUXENT RIVER, MD, US
**Computer User Support Specialists
Junior
Night Shift**
**Description:
ShadowObjects, LLC currently looking to staff for Computer User Support Specialists - Junior to provide night shift support to NAVAIR Enterprise Service Desk.**
**JOB DUTIES/RESPONSIBILITIES:
-Provide technical assistance to computer users.**
**-Answer questions or resolve computer problems for clients in person, or via telephone or
electronically.
-May provide assistance concerning the use of computer hardware and software,
including printing, installation, word processing, electronic mail, and operating systems.
-Serve as the entry point for customers by receiving, recording, resolving and/or escalating requests for service.
-Follow all documented processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
-Responsible for communicating with customers to provide status, feedback, or general information regarding their request or inquiry for service.
-Provide support for system monitoring and system updates using procedures provided by Application Owners.
-Conduct customer satisfaction call backs via phone and/or email and record results in the incident tracking system.
-Monitor trends in problems and questions and seek opportunities to improve support and training processes.**
**Technical Requirements**
* **Receive and record, track, resolve and/or escalate all customer inquiries or requests for NAVAIR Enterprise Service Desk.**
* **Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.**
* **Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.**
* **Close all resolved incidents or requests as required.**
* **Conduct customer satisfaction call backs and record results.**
* **Attend ongoing knowledge transfer and training sessions.**
* **Stay abreast of all changes in standard operating procedures.**
* **Utilize the Knowledge Management System to assist with call resolution.**
* **Attend meetings as required.**
* **Request assistance or clarification if standard operating procedures are unclear.**
* **Provide system monitoring support for requested applications.**
* **Perform system updates support for requested applications.**
* **Provide system health checks for requested applications.**
**EDUCATION AND EXPERIENCE REQUIREMENTS:
A Junior level person within a labor category has less than three (3) years of experience performing work related to the labor category functional description and High School Diploma. A Junior level person is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.**
**SECURITY CLEARANCE REQUIREMENT: Currently holds or the ability to obtain a DoD SECRET clearance is required. Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information.**
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Computer User Support Specialists
1 week ago
Mead, United States CareerBuilder Full time**Description** **ShadowObjects, LLC Job Hiring** **Location:** PATUXENT RIVER, MD, US Computer User Support Specialists - Junior **Description:** ShadowObjects, LLC is currently looking to staff for Computer User Support Specialists - Junior level, to provide support to NAVAIR Enterprise Service Desk. **JOB DUTIES/RESPONSIBILITIES:** -Individuals will be...
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