Pt Access Representative
2 months ago
Floating position to 4 different locations (Stamford, Norwalk, Wilton and Greenwich)
Hours will vary from 7am-3pm, 10am - 6pm, 8am - 4pm and 8am - 5pm depending on location.
The Patient Access Representative (i.e., Registrar) is responsible for the timely and accurate compilation of patient socio-demographic and financial/insurance data either prior to, at time of service, or after laboratory services have been rendered. Facilitates patient access into the Stamford Health system and serves as an advocate of patients' rights for health care issues and insurance coverage. Assists in the flow of data between physicians, physician office staff, ancillary services, emergency services, patient business services, insurance companies and patients while ensuring patient confidentiality is not breached. Assists the departments with ancillary tasks related to the registration process such as filing requisitions, phoning provider offices to confirm orders and diagnosis codes, checking procedures for Advanced Beneficiary Notices, and the like.
Responsibilities
- Accurate registration, pre-registration, and post-registration of patients within established departmental guidelines for both socio-demographic and financial/insurance data as back to up daily registration staff.
- Accurate scheduling of appointments required for laboratory testing.
- Facilitates patients' intake/transition to the health system by providing excellent customer service skills and serving as an advocate for the patient in identifying third party payer coverages and referral and pre-certification requirements.
- Educating the patient regarding their rights, advance directives, system services, and other patient services. Supplies Advanced Beneficiary Notices as required by Centers for Medicare & Medicaid Services (CMS).
- Providing timely and accurate information regarding patient data/status to other health system departments, physicians, physician office staff, and other related entities while ensuring patient confidentiality is not breached.
- Ensures patient flow through the registration process or phone intake process is professional, patient friendly, and within department established time standards.
- Collaborates and communicates efficiently with interoffice and intraoffice personnel both within Stamford Health, within the Laboratory Department, as well as associated offices.
- Maintains up-to-date access and information on registration-associated programs, tasks, billing, and requirements as per hospital, state, and federal guidelines.
- Registration hours, shifts, and locations will vary based on department- and patient-specific needs.
- Completes required continuous training and education, including department-specific requirements.
- Demonstrates Stamford Health core values of accountability, teamwork, compassion, integrity, and respect.
- Performs other duties, as assigned by Lead, Supervisor, Manager or Director.
- High School Diploma or GED, required.
- Two years of college or two years prior equivalent experience in a health care setting, preferred.
- Knowledge of health insurance terminology, policies, and eligibility, required.
- Knowledge of clinical terms, preferred.
- Computer knowledge and minimum typing requirements of 50 wpm.
- Must have excellent interpersonal skills, communication skills and ability to work with patients, their family, and the general public.
- Knowledge of Meditech system, preferred.
About Us
About Stamford Health
Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation.
Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an "A" for patient safety. The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified™ Great Place to Work.
Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center.
Dedicated to being the community's most trusted health care partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, Instagram, YouTube, and LinkedIn.
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