Patient Experience Representative
2 weeks ago
The Department of Dentistry at Boston Children's Hospital is one of the largest pediatric dentistry services providers in New England. We treat more than 29,000 patients each year, caring for toddlers, young children, adolescents, and some adults with special health care needs.Nearly 60 percent of our patients have at least one special health care need. Our team is experienced with caring for patients with special needs and anxiety. To ensure they feel as comfortable as possible during their visit, we take the time to earn their trust and listen to the concerns and perspectives of the parents. Learn more about our Department of Dentistry here.The Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure best possible patient experience.Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.Scheduling:Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.Administration:Maintaining personal calendars for physician/supervisor(s).Scheduling meetings, programs and events.Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.Participating in the purchasing of inventory.Providing routine clerical support as needed.Technology:Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.Enrolling patients and caregivers in patient portal.To qualify, you must have:High School Diploma/GED required.Previous customer service and/or administrative experience preferred.Basic customer service and computer skills required.Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.Ability to work with diverse internal and external constituencies.Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:00-4:30pm Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will...
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Patient Experience Representative
3 days ago
Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Brookline, United States Boston Children's Hospital Full timeSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...
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Brookline, United States Boston Children's Hospital Full timeJob Posting DescriptionSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring...
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Brookline, United States Boston Children's Hospital Full timeSchedule: 8:00-4:30pmThursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will be responsible for:Patient...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Brookline, United States Boston Children's Hospital Full timeSchedule: 8:00-4:30pm Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will be responsible for:...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Brookline, United States Boston Children's Hospital Full timeSchedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for:Patient Encounter Management:Providing positive and effective...
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Brookline, United States Boston Children's Hospital Full timeSchedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for:Patient Encounter Management:Providing positive and effective...
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Brookline, United States Boston Children's Hospital Full timeSchedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for: Patient Encounter Management: Providing positive and effective...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for: Patient Encounter Management: Providing...
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Patient Representative
3 weeks ago
Brookline, United States Dana-Farber Cancer Institute Full timeServes as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Pr Patient, Representative, Healthcare
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Brookline, United States Boston Children's Hospital Full timeSchedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for:Patient Encounter Management:Providing positive and effective...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Patient Services Representative
1 month ago
Brookline, United States Boston Vision LLC Full timeBoston Vision is an academic private practice, at the vanguard of eye care and patient serviceThis position specifically requires bi-lingual Russian and English speaking SkillsOur other Patient Service Rep positions do not have this requirementSince founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and...
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Patient Service Representative
3 months ago
Brookline, United States Boston Vision Full timeBoston Vision is an academic private practice, at the vanguard of eye care and patient service. This position specifically requires bi-lingual Russian and English speaking Skills. Our other Patient Service Rep positions do not have this requirement. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and...
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Patient Representative
2 weeks ago
Brookline, United States Dana-Farber Cancer Institute Full timeThe Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative...
