Current jobs related to Patient Experience Representative- Autism Spectrum Center: HYBRID - Brookline - Boston Children's Hospital


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    Job SummaryWe are seeking a Patient Experience Representative to join our team at Boston Children's Hospital. This is a hybrid role that will provide a unique opportunity to work with patients, families, and staff in a fast-paced environment.Key ResponsibilitiesPatient Encounter Management: Provide positive and effective customer service, collaborate with...


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    Job Title: Patient Experience RepresentativeJoin Boston Children's Hospital as a Patient Experience Representative and be part of a team dedicated to providing exceptional care to our patients and families.Job Summary:We are seeking a highly motivated and organized individual to support the Developmental Medicine Center. As a Patient Experience...


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Patient Experience Representative- Autism Spectrum Center: HYBRID

2 months ago


Brookline, United States Boston Children's Hospital Full time

Schedule: Schedule: 8:30 -5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office for first few months then will be hybrid. This role will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededTo qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesSchedule: 8:30-5 M-F Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.