Patient Representative
3 months ago
The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient’s experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.**This position will be 1 day per week onsite in Boston, MA and 4 days per week remote.** **T** **he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI).** **The hours for this position will be 9:30 AM - 6 PM, Monday-Friday.**+ Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible.+ Possesses a level of independence requiring knowledge of multiple disease specific programs.+ Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls.+ Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team.+ Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.+ Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority+ Performs other administrative duties and tasks as requested by Manager/Supervisor+ Able to quickly comprehend and implement new concepts or modifications to processes.+ Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels.+ Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.**PATIENT CONTACT:**Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned.+ High School Diploma/GED required, Bachelor’s Degree preferred+ Administrative and/or customer service experience strongly preferred+ Experience in call center/phone service setting preferred**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**+ Ability to function as an integral member of a team+ Excellent communication, organizational, time management, and customer service skills+ Strong attention to detail+ Ability to multi-task and problem solve on the spot+ Excellent phone etiquette+ Ability to work productively in a remote environment+ PC proficiency; ability to learn new software quickly+ Knowledge of medical terminology is a plusAt Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.**EEOC Poster**
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Brookline, Massachusetts, United States Dana-Farber Cancer Institute Full timeThe Patient Accounting Billing Solutions Representative at Dana-Farber Cancer Institute plays a vital role in handling patient-related calls, managing credit and collections activities, and coordinating the Medicare Bad Debt program. This position requires expertise in multiple modules in Epic, a system-based work queue, to resolve accounts and provide a...
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Patient Experience Representative- Hybrid: Neurology
4 months ago
Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:00-4:30pm Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) Our Learning Disabilities Department within Neurology is currently hiring for a Patient Experience Representative! In this role, you will...
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Patient Experience Representative
2 weeks ago
Brookline, United States Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Autism Spectrum Center Patient Experience Representative is hybrid and located in Brookline (2 days WFH) and will be responsible for:Patient Encounter Management:Providing positive and effective customer...
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Brookline, United States Boston Children's Hospital Full timeJob Posting DescriptionSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring...
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Brookline, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...
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Brookline, United States Boston Children's Hospital Full timeThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations. (PER...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and...
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Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Patient Experience Representative
1 week ago
Brookline, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Autism Spectrum Center Patient Experience Representative is hybrid and located in Brookline (2 days WFH) and will be responsible for: Patient Encounter Management: Providing positive...
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Patient Experience Liaison
1 month ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Summary:We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. In this role, you will be responsible for providing exceptional customer service to patients, families, and visitors, while also supporting the smooth operation of our Neurology department.Key Responsibilities:Patient Encounter...
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Patient Experience Liaison
4 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeAt Boston Children’s Hospital, we strive to create an inclusive and diverse work environment that reflects the communities we serve. As a Patient Experience Representative, you will play a vital role in supporting our Neurology department’s mission to provide exceptional care to our patients and families.Key Responsibilities:Patient Encounter...
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Patient Experience Liaison
4 weeks ago
Brookline, Massachusetts, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, we strive to create an inclusive work environment that reflects the diversity of our patients and communities.We are seeking a Patient Experience Representative to join our Learning Disabilities Department within Neurology.This role will provide positive and effective customer service, supporting unit operations and...
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Brookline, MA, US Boston Children's Hospital Full timeSchedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...
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Associate General Counsel
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Brookline, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...
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Skilled Nursing Facility Administrator
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Skilled Nursing Facility Administrator
1 month ago
Brookline, United States The Judge Group Full timeOur client is currently seeking a Skilled Nursing Facility Administrator to join their team based out in Brookline, MA! If qualified and interested, please send your resume to Matt Morrissey at MMorrissey@judge.com. Thank you, and I look forward to connecting.Position SummaryThe Administrator is responsible for the day to day coordination and oversight of...
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Licensed Therapist, LICSW, LMFT or LMHC
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Brookline, United States UnitedHealth Group Full timeLife Changes Group, part of the Optum family of businesses is seeking a Behavioral Health Clinician/Therapist to join our team in Brookline, MA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Behavioral Care Team, you’ll be an integral part of our vision to make healthcare better for...
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Home Health Physical Therapist Position
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Brookline, Massachusetts, United States BAYADA Home Health Care Full timeBAYADA Home Health Care is seeking a skilled Physical Therapist to provide exceptional rehabilitative therapy to geriatric patients in Senior Living Communities.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyDuration: OngoingEmployment Type: StaffResponsibilities:Make visits to clients in Senior Living CommunitiesPerform...
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Home Health Physical Therapist
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Utilization Review Clinician
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Brookline, United States Bournewood Health Systems Full timeAbout UsBournewood Health Systems is a behavioral health organization with a main campus in Brookline, MA and satellite sites in Woburn, Lowell, and Dedham. We provide acute psychiatric inpatient services and partial hospital/outpatient psychiatric programs. We are dedicated to providing quality, evidence-based and person-centered treatment for people with...
