FT Front Desk Receptionist

1 month ago

Madison, United States Boys and Girls Club Dane Cty Full time

Job Type

Full-time

Description

The Membership Services Coordinator provides outstanding customer service to Boys & Girls Clubs clients (members, families, volunteers, partners, renters, and community members) by creating a welcoming environment at the Club ensuring the ultimate Club Experience. The Membership Coordinator provides exceptional customer service by maintaining a clean and organized reception area, ensuring all areas of the Club are presentable and in good working order for clients, is knowledgeable in the activities offered at the Club, greets clients, responds to inquiries in a timely manner, maintains the enrollment and payment process and provides administrative support to the Operations Leadership team. The Membership Coordinator supports the nutrition program by fulfilling basic food service responsibilities and administrative tasks such as ordering food, dispersing the menu, reheating food, storing food, serving meals, and maintaining a sanitary cooking environment as needed. The Membership Services Coordinator will supervise the Membership Services staff to abide will all applicable policies and procedures. This position assists in meeting the staff-to-child ratio when not carrying out primary job responsibilities and is and is required to meet Lead Teacher qualifications as outlined by the Department of Children and Families. This position may require morning, weekend and/or night hours. Individuals must be organized and enjoy working with the community.

The Membership Services Associate is also expected to be flexible and adaptable, taking on other duties assigned to support the organization's objectives.

Wage- Range $18-20 per hour

Hours- 12pm-8:30pm Monday-Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety Monitoring & Supervision: 30%

  • Follow protocols to ensure accurate membership count and attendance tracking.
  • Ensure guests, building users, and volunteers follow facility entry protocols.
  • Escort members throughout the facility and provide sight and sound supervision when requested.
  • Adhere to regulations as outlined in DCF 251.
  • Apply positive guidance and discipline techniques in compliance with DCF 251.
  • Act as Manager on Duty when assigned for during programming and building rentals
  • Assume Teacher duties during transitions and as needed.
Registration & Record Keeping: 30%
  • Ensure membership applications are complete, accurate, and current.
  • Maintain member attendance and tracking procedures through the membership management system.
  • Complete data entry for Boys & Girls Clubs of America, city, state, and federal grants.
  • Compile reports for Boys & Girls Clubs of America, city, state, and federal grants.
Facilities Appearance and Organization: 20%
  • Ensure the front desk is clear of clutter and in sanitary condition.
  • Greet all members, families, guests, building users, and volunteers in a welcoming manner.
  • Assist guests and building users with facility needs.
  • Create welcoming and inviting environments for all users of the facility.
Productive Work Environment: 20%
  • Maintain a strong work ethic.
  • Professionally and punctually answer phone calls and emails both internally and externally.
  • Participate in staff meetings.
  • Attend training and staff development opportunities as assigned.
  • Lead the Membership Services Associate in collaborative goals
  • Abstain from personal phone usage when managing the front desk or supervising members.
BUDGET RESPONSIBILITIES

Assist Club Director in tracking fiscal stewardship of organizational and grant-provided funds.

RELATIONSHIPS

Internal: As an integral part of our team, you will maintain close, daily contact with Club staff (both professional and volunteer), Club members, and your supervisor. This continuous communication ensures the seamless exchange of information, facilitates discussions on pertinent issues, clarifies guidelines and instructions, provides instruction and guidance, and offers counseling when necessary.

External: Externally, you will maintain contact as needed with various community groups, schools, members' parents, and other stakeholders to foster collaborative relationships and assist in resolving any arising issues. By actively engaging with these external partners, you contribute to creating a supportive network and ensuring the well-being of our members within the broader community.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Communication Skills: Informing, Listening, Presenting, Writing

Safety, Health, and Environment Skills: Fostering Organizational Wellness, Supporting A Safe Environment

Decision-Making Skills: Analyzing, Fact Finding, Innovating, Judgment, Problem Solving, Systemic Thinking

Personal Initiative Skills: Contributing to a Positive Work Environment, Organizational

Awareness, Personal Development, Proactivity, Professional Development, Striving For Excellence
  • Desire to work with youth (ages 5-18) and community members
  • Focused on Customer Service
  • Prioritize Organization and systems.
  • Efficient use of technology
EDUCATION AND EXPERIENCE
  • At least 18 years old
  • Diploma/GED/HSED required.
  • Post-secondary experience preferred
  • At least three years of previous customer service is preferred.
  • Pervious data entry experience preferred
  • Proficient in Microsoft Office Suite and G Suite
  • Eligibility as a Caregiver by the Department of Children and Families
  • Successful drug screening and physical examination
  • CPR certification is required within three months of assuming the position (training provided by the organization).
  • Lead Teacher certification is required within three months of assuming the position (training provided by the organization).
  • Food Handling certification required within one month of hire (training provided by the organization)
  • The ability to travel throughout Dane County. If using personal vehicle must have valid Driver's License and insurance.

REQUIRED HOURS

This is an hourly full-time non-exempt (hourly) regular position, and therefore is scheduled to work during the operation hours to meet the organization's needs. Holidays, weekends, and evening hours as needed. Must be able to travel to off-site Clubs, meetings, and events. Typical shifts are Monday-Friday 12:00 pm-8:30 pm.

WORKING CONDITIONS & PHYSICAL DEMANDS

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. The ability to clearly and concisely exchange/receive ideas, facts, and technical information with others. Ability to visually monitor the activities of club members. The employee must be able to perform CPR or first aid (training is provided). The employee must use hands to handle or feel and reach with hands and arms. The employee may frequently stand, walk, climb, balance, stoop, jump, kneel, crouch, or crawl. The employee is required to sit for extended periods of time. The employee may occasionally lift or move up to 20 pounds. Inside and Outside Working Environment.

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