Technical Support Specialist

4 weeks ago


Portage, Michigan, United States IntePros Full time
Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at IntePros. As a Technical Support Specialist, you will be responsible for providing assistance to field engineers, technicians, and product support personnel. Your primary focus will be on diagnosing, troubleshooting, repairing, and debugging technical equipment and software. You will also be responsible for responding to situations where first-line product support has been unable to resolve issues, and providing solutions for malfunctioning equipment or software.

Key Responsibilities:

Provide technical support to engineers, technicians, and product support staff
Diagnose and troubleshoot issues, offering solutions when first-line support is unable to resolve problems
Debug and repair malfunctioning equipment or software
Report and document issues using Salesforce
May assist in customer training as needed

Requirements:

College degree required
At least 1 to two years of customer service experience in an in-bound call center
Proven experience in technical support or related fields
Ability to make decisions based on past experience and practical knowledge
Strong communication skills, both written and verbal
Experience with diagnosing and troubleshooting technical issues in complex systems

About IntePros:

IntePros is a certified woman-owned company specializing in innovative and results-oriented recruiting and staffing solutions. We take immense pride in genuinely understanding what drives and inspires exceptional individuals like you. Your success is our priority, and we are dedicated to actively shaping your long-term career journey. At IntePros, we believe in comprehensive well-being. We provide a range of benefits, including medical, dental, vision, and mental health programs, to ensure your health and wellness are taken care of. We also offer a $1,500 per year education and professional certification fund to support your continuous growth. Diversity and inclusion are cornerstones of our company ethos. IntePros is proud to be an equal opportunity employer, celebrating the rich tapestry of backgrounds and perspectives that make us stronger as a team.

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