Coord Customer Support

3 months ago

Wichita, United States Txtav Full time

Job Description Coord Customer Support ( **Job Number:**

297495 ) **Description**

**JOB SUMMARY:**

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, aftermarket programs, quote, procurement, claims processing and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective customers.

**JOB RESPONSIBILITIES:**

- Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.

- Receive customer calls and coordinate all activities necessary to produce viable solutions in accordance with the Customer and company requirements.

- Manages and administers standard domestic and international purchase agreements in accordance with Textron Aviation Policy and Procedures and applicable export laws.

- Responds to sales proposals/purchase agreements and assists Customers in determination of specific requirements.

- Act as liaison in the Customer request process, relative to equipment changes/deletions, and transmits price and delivery impact information to Customers.

- Provides detailed spare part support solutions including, but not limited to:

- Verifies/provides part numbers and required information in order for new parts to be set up in the parts database.

- Communicate quote/pricing information to customers.

- Coordinate with other functional areas as needed in procurement/expediting of time critical parts.

- Prepare and enter orders into the parts database.

- Review/assist in the selection of shipping methods for time critical shipments.

- Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment and post delivery support to assure total Customer satisfaction.

- Coordinate with Manufacturing on the building and delivery of customer parts.

- Provides internal coordination with proper regulatory authorities to ensure compliance with foreign certification requirements.

- May provide technical parts support to Textron Aviation Customers.

- Coordinates requests for special and non-standard equipment.

- Provides basic familiarization training to Customer on Textron Aviation processes and procedures.

- May be responsible for additional CSP&P activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those CSP&P areas upon their return.

- Monitor customer account status and follow-up with the finance department to correct any account issues.

- Perform other duties as required

Take your career higher at Textron Aviation.

Competitive starting salaries with growth potential

Health benefits beginning day one

Tuition assistance and continuing education programs

12-paid holidays a year

Paid parental leave options

A new career awaits.

**Qualifications**

**EDUCATION/EXPERIENCE:**

* Requires high school education or equivalent

* Bachelors degree in Business Administration or related program preferred

* Requires a minimum of 1 year customer service experience

**QUALIFICATIONS:**

* General knowledge of aircraft/aviation parts and blueprints required

* Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals

* Working knowledge, or ability to learn US export/import regulations and trade agreements preferred

Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information. **Primary Location**

: US-Kansas-Wichita

  • Coord Customer Support

    3 months ago

    Wichita, United States Txtav Full time

    Job Description Coord Customer Support - 2nd Shift ( **Job Number:** 296523 ) **Description** **JOB SUMMARY:** This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions,...

  • Customer Support Specialist

    1 week ago

    Wichita, Kansas, United States Mass Markets Full time

    Position OverviewAs a Customer Support Specialist, you will play a crucial role in providing exceptional service to our clients. This position involves assisting with inbound inquiries, offering help desk support, and managing back-office processing tasks.Key ResponsibilitiesDeliver outstanding customer service to both commercial and public sector...

  • Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Hamilton Full time

    Position: Customer Support SpecialistOverview:Hamilton Relay is on the lookout for dedicated individuals to join our team as Customer Support Specialists. Our operators play a crucial role in facilitating communication for individuals who are hard of hearing, ensuring they can connect over the phone seamlessly.What We Offer:Flexible Full-Time and Part-Time...

  • Retail Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Tucci Learning Solutions Full time

    Position Overview:The Customer Service Representative (CSR) plays a vital role in enhancing customer satisfaction by assisting clients with their purchases and ensuring the store environment is welcoming and organized.Key Responsibilities:Welcome and engage with customers, providing assistance with their shopping experience.Maintain the cleanliness and...

  • Lead Customer Support Coordinator

    2 weeks ago

    Wichita, Kansas, United States Mass Markets Full time

    Join Our Team at Mass Markets Are you ready to take the next step in your career? At Mass Markets, we are seeking a Lead Customer Support Coordinator to enhance our dynamic team. Key Responsibilities: Oversee and mentor a team of customer service representatives. Ensure exceptional service delivery to our valued clients. Foster a positive and...

  • Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Boot Barn Full time

    Position Overview:As a Customer Experience Representative at Boot Barn, your role will encompass various responsibilities aimed at enhancing customer satisfaction and ensuring a seamless shopping experience.Key Responsibilities:1. Provide detailed information to customers regarding products and services.2. Document and address customer complaints...

  • Customer Support Representative I

    2 weeks ago

    Wichita, Kansas, United States Cox Communications Full time

    Position OverviewAs a Customer Support Representative I, you will be recognized as a key player in enhancing customer satisfaction. Your role is pivotal in ensuring that clients receive the assistance they need, transforming their experiences into positive interactions.Key ResponsibilitiesCustomer Engagement: Foster strong relationships with customers by...

  • Customer Support Associate

    2 weeks ago

    Wichita, Kansas, United States Lavelle Industries Full time

    Lavelle IndustriesCustomer Service RepresentativeLocation: Burlington, WIAbout Us: Lavelle Industries is a prominent player in the plumbing sector, renowned for producing high-quality rubber components. We are currently seeking a Customer Service Representative to join our dedicated team.Role Overview: This position is essential for fostering and nurturing...

  • Customer Support Associate I

    2 weeks ago

    Wichita, Kansas, United States City of Wichita Full time

    Position OverviewThis role is a part-time, entry-level clerical and public contact position within the Human Resources Department. The primary focus is on delivering specialized customer service to both internal and external stakeholders.Key ResponsibilitiesProvide exceptional customer service via telephone and in-person interactions.Assist with clerical...

  • Customer Support Associate I

    2 weeks ago

    Wichita, Kansas, United States City of Wichita Full time

    Position OverviewThis is a part-time, entry-level role within the Human Resources Department. The primary focus of this position is to deliver exceptional customer service to both internal and external stakeholders.Key ResponsibilitiesProvide specialized assistance to customers through various communication channels.Engage with individuals in a professional...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Farmers Insurance Full time

    Bilingual Customer Service RepresentativeCompany: Farmers InsuranceJoin a diverse team at Farmers Insurance, where you will gain valuable skills and apply your knowledge in a supportive environment. Farmers Insurance is recognized for its exceptional training programs through the University of Farmers, which has been acknowledged as one of the top corporate...

  • Retail Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Tucci Learning Solutions Full time

    Position Overview:The Customer Service Representative (CSR) plays a crucial role in enhancing customer satisfaction by assisting clients with their purchases and ensuring a well-maintained shopping environment.Key Responsibilities:Conduct vendor check-ins and manage invoicing processes.Welcome and engage with customers to understand their purchasing...

  • Technical Support/Customer Advocate Agent

    3 months ago

    Wichita, United States CybertronIT Full time

    Job DescriptionJob DescriptionCybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be...

  • Technical Support/Customer Advocate Agent

    2 months ago

    Wichita, United States CybertronIT Full time

    Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide...

  • Customer Services Support Operator II

    2 months ago

    Wichita, United States LanceSoft Full time

    Title: Customer Services Support Location: Wichita, KS 67219 Duration: 0-12+ Months (Temp to Hire) Shift: 1st Shift (8am - 5pm) Pay Rate: $22.00/Hour on W2.Job Duties: Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery. Processes incoming orders, inquiries and/or requests regarding products...

  • Virtual Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Intrust Financial Corporation Full time

    Position Title: Digital Customer Service RepresentativeJob Category: Customer ServiceRequisition Number: DIGIT002046Overview:At INTRUST Bank, we believe that character and performance are essential. Our commitment to values fosters a positive workplace culture where individual talents are nurtured, and strong relationships are built. This philosophy has been...

  • Seasonal Customer Support Specialist

    2 weeks ago

    Wichita, Kansas, United States Boot Barn Holdings, Inc. Full time

    Role Overview: As a Seasonal Customer Experience Representative, you will engage with customers to address their inquiries and resolve any issues with efficiency and professionalism. Key Responsibilities: Safeguard the Boot Barn brand through effective communication and comprehensive product knowledge.Collaborate in both individual and team settings to...

  • Customer Support Engineer

    3 months ago

    Wichita, United States Txtav Full time

    Job Description Customer Support Engineer - Large Cabin ( **Job Number:** 299325 ) **Description** **JOB SUMMARY:** To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage. Provides service facilities, field service personnel and...

  • Retail Customer Support Specialist

    1 week ago

    Wichita, Kansas, United States Tucci Learning Solutions Full time

    Position Overview:The Customer Service Representative (CSR) is responsible for welcoming and assisting clients with their purchases while ensuring the store remains well-stocked and organized.Key Responsibilities:Manage vendor check-ins and process invoicing.Engage with customers to understand their preferences and needs regarding products.Provide...

  • Quality Assurance Compliance-Customer Quality Support

    2 weeks ago

    Wichita, United States Spirit AeroSystems Full time

    Overview Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on...