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Retail Customer Support Specialist

2 months ago

Wichita, Kansas, United States Tucci Learning Solutions Full time

Position Overview:

The Customer Service Representative (CSR) plays a crucial role in enhancing customer satisfaction by assisting clients with their purchases and ensuring a well-maintained shopping environment.

Key Responsibilities:

  • Conduct vendor check-ins and manage invoicing processes.
  • Welcome and engage with customers to understand their purchasing needs.
  • Provide detailed information about products and services.
  • Guide customers in making informed purchase decisions.
  • Retrieve items from various inventory locations as needed.
  • Process transactions using the store's point-of-sale system.
  • Maintain cleanliness and organization of the store's interior and exterior.
  • Ensure safety protocols are followed, particularly in gas areas.
  • Assist in the upkeep of the gas bay, pumps, and surrounding areas.
  • Perform additional tasks as required to support store operations.

Qualifications:

Essential Skills:

  • Strong verbal communication and active listening abilities.
  • Proficient in sales techniques and customer service practices.
  • In-depth knowledge of the products offered.
  • Capability to anticipate and address customer needs effectively.
  • Ability to operate or quickly learn the point-of-sale system.
  • Time management skills to prioritize tasks efficiently.

Education and Experience:

A high school diploma or equivalent is preferred, along with prior experience in retail settings. Comprehensive on-the-job training will be provided.

Physical Requirements:

This role requires prolonged periods of standing and walking. Candidates must be able to lift up to 75 pounds and perform various physical activities, including bending, kneeling, and climbing.