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Hotel Operations Shift Manager

5 months ago

New York, United States Resorts World Catskills Full time

** Hotel Operations Shift Manager**

**Job Category****:** HOTEL OPERATIONS **Requisition Number****:** HOTEL002058 Showing 1 location **Job Details**

**Description**

* To uphold and comply with Companys 5-star service Standards at all times.

* Manage the hotel operations, employees and employees/guest relationship.

* Respond to guest complains.

* Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.

* Accurate Payroll and scheduling towards business needs.

* Manage and witness closing paper work and money drops.

* Manages day-to-day Hotel operations.

* Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.

* Performs daily guest room inspections.

* Maintains proper credit and cash bank procedures.

* Controls hotel inventories to achieve maximum sell out at maximum rate.

* Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.

* Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.

* Manage payroll and all other activities

* Assign duties to department employees and inspect their work to ensure that standards are maintained.

* Conduct detailed inspections of rooms and public areas daily.

* Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants

* Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson

* Prepare and inspect VIP rooms.

* Prioritize rooms throughout the day.

* Inspect housekeeping carts and all equipment for proper use and cleanliness.

* Coordinate and inspect preventative maintenance and general cleaning accommodations

* Handle early and late check outs and assign rooms as needed.

* Inspect Turndown service.

* Monitor, correct and report room discrepancies

* Assist other shift managers, managers, Directors and above with designated tasks and projects

* Coordinate work orders with the Engineering Department and follow up until completion.

* Conduct daily pre-shift meeting with room attendants and house attendants.

* Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.

* Issue supplies and equipment to workers and oversee proper usage.

* Participate in training new hires and monitor their progress

* Possess understanding of revenue management, related yielding and room inventory availability and control

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**2 years:** Two (2) years of relevant experience in a high-volume luxury property Previous experience in a five-star facility strongly preferred Previous experience in a resort casino environment strongly preferred Front Office and Housekeeping management experience PMS, Duetto and reservation system experience

**Licenses & Certifications**