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Hotel Operations Shift Manager
5 months ago
** Hotel Operations Shift Manager**
**Job Category****:** HOTEL OPERATIONS **Requisition Number****:** HOTEL002058 Showing 1 location **Job Details**
**Description**
* To uphold and comply with Companys 5-star service Standards at all times.
* Manage the hotel operations, employees and employees/guest relationship.
* Respond to guest complains.
* Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties.
* Accurate Payroll and scheduling towards business needs.
* Manage and witness closing paper work and money drops.
* Manages day-to-day Hotel operations.
* Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
* Performs daily guest room inspections.
* Maintains proper credit and cash bank procedures.
* Controls hotel inventories to achieve maximum sell out at maximum rate.
* Attend pre-convention meetings and works closely with meeting planners to coordinate group activity.
* Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
* Manage payroll and all other activities
* Assign duties to department employees and inspect their work to ensure that standards are maintained.
* Conduct detailed inspections of rooms and public areas daily.
* Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants
* Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson
* Prepare and inspect VIP rooms.
* Prioritize rooms throughout the day.
* Inspect housekeeping carts and all equipment for proper use and cleanliness.
* Coordinate and inspect preventative maintenance and general cleaning accommodations
* Handle early and late check outs and assign rooms as needed.
* Inspect Turndown service.
* Monitor, correct and report room discrepancies
* Assist other shift managers, managers, Directors and above with designated tasks and projects
* Coordinate work orders with the Engineering Department and follow up until completion.
* Conduct daily pre-shift meeting with room attendants and house attendants.
* Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action.
* Issue supplies and equipment to workers and oversee proper usage.
* Participate in training new hires and monitor their progress
* Possess understanding of revenue management, related yielding and room inventory availability and control
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
**2 years:** Two (2) years of relevant experience in a high-volume luxury property Previous experience in a five-star facility strongly preferred Previous experience in a resort casino environment strongly preferred Front Office and Housekeeping management experience PMS, Duetto and reservation system experience
**Licenses & Certifications**