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Customer Service Representative
2 months ago
100% Remote after 4 weeks of training
Customer Service Representative Open Enrollment / Benefits
Start Date: 9/30/2024 or 10/2/2024 (based on clearance)
Pay Range: $18/hr
Training Schedule (first 3-4 weeks): Mon-Fri 7:30am-4pm
Schedule: 40 hours per week will be assigned between the hours of Mon-Fri 6am-6pm with 1 Saturday per month (OT)
Schedules will be assigned and not be changed after training.
Contract Length: 3 month contract (opportunity for growth based on performance and demand)
Training Location: El Paso, Texas, 79911
Worksite Location: 100% remote after training
Job Description:
Responsible for receiving 30-40 inbound calls per day (these calls will be coming in from a queue)
Provide benefit and open enrollment information to ADP client employees.
Explains and interprets more complex aspects of company insurance programs to employees and dependents.
Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
Pinpoints needs for modification or changes in program design and administrative procedures.
Records employee enrollment in benefits.
Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.
Qualifications:
Customer Service - Candidate must have previous customer service experience in which they helped answer customer questions and resolve issues.
Written & Verbal Communication - All communication via inbound calls from customers, minor email communication and minor chat communication.
Microsoft Office - Will use basic Microsoft Office programs such as Outlook and Word. Must be comfortable navigating computer while on the phone with customers
Strong attendance and reliability is required in this role.
Preferred:
Benefits / Open Enrollment Experience
Call Center Experience
Eligibility Note:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
