RNC Account Manager

2 weeks ago

Mt Juliet, United States NRG Full time

Welcome to the intersection of energy and home services. At Airtron, we're driven by our passion to create a smarter, cleaner and more connected future.

At Airtron we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers' faces every day.

Job Summary:

The RNC Account Manager serves as the primary point of contact between the company and the builder regarding concerns and needs. This role is tasked with building new and strengthening existing builder relationships to achieve long-term customer partnerships.

Essential Duties/Responsibilities:

  • Acts as the main point of contact for all builder matters, concerns and needs.
  • Builds and strengthens client relationships to achieve long-term partnerships
  • Maintains accurate builder records, keeping track of any contract updates and renewals as required
  • Develops a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Takes inquiries and requests from builders to address service needs
  • Stays on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
  • Meets regularly with other members of the team to discuss progress and find new ways to improve service to builders
  • Generates progress reports to give to Sales Manager and leadership
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  • Keeps management informed on competitive positions and action as well provide feedback on competitive positioning
  • Keeps Senior Management informed of activities and progress toward established sales goals & objectives
  • Completes required reports and related documents promptly and accurately. Ensure the accuracy of all reports and accounting records
  • Continually searches for ways to improve results and effectiveness.
  • Follows all company policies and procedures, including but not limited to safety
  • Other duties as assigned
Minimum Requirements:
  • 1+ years of sales or related experience
  • High school diploma or GED
  • Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Must be able to communicate in English effectively, both verbally and in writing
  • Excellent verbal and written communication skills
  • Valid driver's license required
  • Ability to work overtime with little notice; weekend hours may occasionally be required.
Preferred Qualifications:
  • 3-5 years of sales experience within a construction/HVAC or home services environment
  • Proven track record of meeting or exceeding sales targets and receiving positive feedback
Additional Knowledge, Skills and Abilities:
  • Consultative and collaborative selling approach
  • Ability to follow through on commitments to customers, internal and external
  • Must be organized and able to coordinate a large volume of requests
  • Proactive mindset
  • Mechanical aptitude
  • Strong organizational skills, attention to detail and the ability to multi-task
  • Ability to work independently and as part of a team
  • Strong work ethic and ability to demonstrate consistent and effective leadership behaviors
  • Capable of making good judgments/decisions.
  • Willingness to learn and be a part of a team
  • Positive attitude and a team player
  • Ability to build positive relationships with customers, both internal and external
  • Willigness and ability to work collaboratively with all levels of the organization
  • Safety mindset and acceptance of a safety culture
  • Related experience may be substituted for education
Working Conditions:
  • Partial time spent in an open office environment
  • May be exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
  • Fast-paced environment
  • Travel by vehicle to and from work locations
  • Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE
Physical Requirements:
  • Must be able to lift/move up to 20 pounds frequently
  • Frequently performs tasks requiring bending at the waist, kneeling or crouching
  • Must be able to drive and operate a motorized passenger vehicle or forklift
  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safet glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
  • Must be able to adhere to long periods of standing, walking or sitting
  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
  • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

PLEASE NOTE: NRG Energy, Inc. is providing onboarding and pre-employment processes for Airtron LLC. As such, you may encounter "NRG Energy, Inc." or "NRG" in various places during your pre-employment and onboarding process. Please be aware that Airtron LLC and NRG Energy, Inc. are separate and independent companies, and that your employment will be with Airtron LLC and not NRG Energy, Inc.

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