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Customer Service Representative

2 months ago

Anchorage, United States Randall Moss Insurance Full time

Job Description

Job Description

Discover an exciting opportunity at Randall Moss Insurance, a small but fierce agency with a unique approach. Operating a fair balanced system, each team member tends to their set of clients, fostering a personalized and efficient service. Located in mid-town, our team enjoys the flexibility to manage time effectively, a cheerful work environment, and a commitment to maintaining a small-town feel while embracing the latest technology.

As an

Customer Service Representative

at

Randall Moss Insurance , you'll play a crucial role in our commitment to education, communication, and customer satisfaction. This position involves serving a diverse clientele, working with cutting-edge technology, and contributing to a collaborative and supportive team environment.

Join our team if you're seeking a role as an

Customer Service Representative

who values feeling supported and continuous growth. Randall Moss Insurance is committed to providing a supportive and encouraging environment where your contributions matter.

Benefits

Annual Base Salary Based on Experience Bonus Opportunities Paid Time Off (PTO) Evenings Off Weekends Off Paid Holidays Career Growth Opportunities Advancement Opportunities Ongoing Training Seminars Professional Work Environment Opportunities For Commission Paid Training By Employer Equipment Provided

Responsibilities Nurture strong customer relationships

and aim to increase client retention and product loyalty. Answering incoming phone calls

and

scheduling

appointments. Willingness to learn

and understand the processes and practices of insurance agents. Assist with non-licensed tasks

such as data entry, emailing, and answering phones to support the smooth operation of the agency.

Requirements No previous experience is required Must be willing to learn the insurance industry. Pay meticulous attention

to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy. Previous experience in Microsoft Office, VOIP, AMS, or CRM. Assess incoming tasks, requests, and inquiries to

determine their level of urgency and importance , effectively managing time and resources to meet client needs. Handle various client interactions,

policy inquiries, and administrative duties concurrently, without compromising the quality of service. Communicate effectively through written and verbal means,

both with clients and team members, to provide clear, concise, and informative responses. Exemplify professionalism

over the phone, in writing, and in the office to create a

positive work environment

and ensure effective communication.

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