Senior Consulting Engineer

7 days ago

San Francisco, United States GE Appliances Full time
Senior Consulting Engineer - VRF

Location: USA, San Francisco, CA / Silicon Valley, CA

Time Type: Full Time

Posted On: 30+ Days Ago

Job Requisition ID: REQ-15246

The GEA Way

At GE Appliances, a Haier company, we come together to make 'good things, for life.' As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

We are looking for a Senior Consulting Engineer - VRF, who will own the strategic and operational aspects of serviceability for VRF HVAC. Through cross-functional relationships with Technology, Quality, Manufacturing, and Distribution, they will ensure the product design, product functionality, product service literature, and training material is focused on serviceability to produce the best service and ownership experience. Serve as the 'Voice of Service' on new product development programs, serviceability, quality, and safety. This is a remote field-based position, reporting to the Senior Manager, Service and Technical Development – VRF.

How You'll Create Possibilities
  • Provide troubleshooting assistance to customers, reps or internal salespeople by phone and email communication.
  • Assist in preparation of training course materials in support of Haier VRF including but not limited to: installation, startup, troubleshooting, service, and controls.
  • Provide onsite job site assistance for installation, troubleshooting, and startup.
  • Work closely with other team members to refine and enhance product offering to best support contractors’ needs and simplify technical service processes (30%).
  • Work closely with product service team and factory R&D engineers to understand existing and new product service-related features and sequence-of-operations, and create internal and external reference documentation communicating such information (30%).
  • Transfer knowledge of new and existing products to sales team.
What You'll Bring to Our Team

Minimum Qualifications:

  • Technical degree or technical training.
  • 5 years of experience in the residential and commercial HVAC industry.
  • Technical experience in product applications, ductless split and VRF (variable refrigerant flow) background is a plus.
  • High school degree or equivalent GED.
  • Great knowledge of product/feature, product details/operation, strategic application, and positioning.
  • Ability to read and interpret mechanical, electrical and architectural blueprints, specifications and HVAC equipment submittal data.
  • Comfortable presenting to and engaging with a technical audience including engineers, distributors, and contractors.
  • Strong problem-solver with a passion for training and customer support.
  • Strong computer skills, including PowerPoint presentations & Microsoft Office Suite.
  • Excellent written and verbal communication and interpersonal skills.
  • Travel – 20-50% depending on the season; most domestic, international might be needed.
Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com.

About Us

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company, and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation, and lean manufacturing.

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