Guest Services Agent
4 months ago
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Hilton Phoenix Airport
Overview:The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Guest Service Agent
2 months ago
Phoenix, United States Vivo Investments LLC Full timeDescriptionJOIN US!HOW WOULD YOU LIKE TO WORK FOR A LEADER IN THE HOTEL INDUSTRY? DOUBLETREE BY HILTON PHOENIX NORTH IS LOOKING FOR AN EXCEPTIONAL GUEST SERVICE AGENT!Pay Rate: $15-$16 PER HOUR We are proud to offer a competitive Benefits Package that includes: Medical, Vision, Dental, Long/Short term disability, AD&D, Life insurance and 401k. In addition,...
-
Guest Service Agent
5 months ago
Phoenix, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Services Agent
4 months ago
Phoenix, United States Holiday Inn & Suites Phoenix Airport North Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Guest Services Host
9 hours ago
Phoenix, Arizona, United States Hilton Phoenix Airport Full timeJob SummaryThe Guest Service Agent at Hilton Phoenix Airport is responsible for delivering exceptional guest experiences, maximizing room revenue, and ensuring a seamless stay. With a warm and friendly demeanor, you will greet guests, handle check-ins and check-outs, and provide personalized assistance throughout their stay.
-
Guest Service Agent
3 months ago
Phoenix, United States Drury Hotels Company, LLC Full timeProperty Location: 2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...
-
Guest Services Coordinator
2 weeks ago
Phoenix, Arizona, United States Arbor Lodging Management Full time**Experience the Best of Hospitality with Arbor Lodging Management**We're more than just a hotel management company – we're a hospitality leader dedicated to crafting unforgettable guest experiences. Join our team as a Front Desk Agent and become the first point of contact for our discerning guests.About the Role:You'll play a vital role in setting the...
-
Guest Services Associate
4 months ago
Phoenix, United States Marriott Vacations Worldwide Full timeHourly Rate: $20.50 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences...
-
Guest Services Associate
2 weeks ago
Phoenix, Arizona, United States Hilton Phoenix Airport Full timeJob OverviewHilton Phoenix Airport is seeking a skilled Guest Services Agent to provide exceptional service to our guests. As a key member of our Front Desk team, you will be responsible for delivering personalized attention and ensuring a seamless guest experience from check-in to checkout.Key ResponsibilitiesDeliver exceptional customer service, addressing...
-
Reservations and Guest Services Agent
19 hours ago
Phoenix, Arizona, United States Vivo Investments LLC Full timeGreeting guests and checking them in/out of the hotelResponding to guest inquiries and resolving issues in a timely and friendly mannerUsing up-selling techniques to promote hotel services and facilitiesFiling guest complaints, conducting research, and resolving solutions for guest satisfactionReceiving, inputting, retrieving, and relaying messages to guests
-
Hotel Guest Services Associate
2 weeks ago
Phoenix, Arizona, United States Arbor Lodging Management Full timeAbout the Role:The Front Desk Agent is a vital position that requires excellent communication and organizational skills, as well as a positive attitude. You will be working closely with our front desk team to ensure that all guests have an enjoyable stay with us. Your duties will include greeting guests, registering them, verifying reservations, and...
-
Customer Service Agent
17 hours ago
Phoenix, Arizona, United States Holiday Inn & Suites Phoenix Airport North Full timeHoliday Inn & Suites Phoenix Airport North: A Premier DestinationNestled in the heart of Phoenix, our hotel offers easy access to major airports, shopping centers, and top attractions. Our team is passionate about delivering exceptional guest experiences, and we're seeking a talented Guest Services Agent to join us.About the JobThis role is perfect for...
-
Extended Stay Guest Services Specialist
11 hours ago
Phoenix, Arizona, United States Extended Stay Full timeCompany Overview: Extended Stay is a leading provider of extended-stay hotels, offering comfortable and convenient accommodations to business travelers and families alike. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and create lasting memories for our guests.">Job Description: As a Front Desk Support Agent, you...
-
Customer Service Agent
1 month ago
Phoenix, United States Alaska Airlines Full timeAlaska Airlines - JobID: D4B5F124DE0D43E4A70E15EB6A1E2F9A [Customer Service Representative] As a Customer Service Agent at Alaska Airlines, you'll: Respond to guest inquiries and perform various tasks in ticketing, check-in, and boarding areas; Sell tickets and ensure cabin accommodations; Evaluate and prepare flights by arranging seat assignments and load,...
-
Luxury Hotel Guest Services Representative
2 weeks ago
Phoenix, Arizona, United States The Camby, Autograph Collection Full timeThe Camby, Autograph Collection is a boutique luxury hotel in Phoenix, Arizona, known for its upscale design, exceptional service, and dynamic atmosphere. As a Front Desk Agent, you will be part of a team that values creativity, innovation, and outstanding guest experiences.Responsibilities:Greet and welcome guests with a warm and friendly attitude, creating...
-
Guest Experience Ambassador
2 weeks ago
Phoenix, Arizona, United States Arbor Lodging Management Full timeFront Desk Agent OpportunityWe are seeking a highly motivated and customer-centric individual to join our team as a Front Desk Agent. This role offers an excellent opportunity to develop your skills and experience in a fast-paced and dynamic environment.Job Description:The Front Desk Agent will be responsible for providing exceptional service to our guests,...
-
Guest Experience Specialist
15 hours ago
Phoenix, Arizona, United States Kimpton Hotel Full timeJob DescriptionAs a Guest Service Agent, you will be the face of our hotel, responsible for creating memorable experiences for our guests. Your tasks will include registration and check-out, PBX operations, mail and message service, and providing outstanding customer service. You will act as an advocate for the hotel, develop relationships with guests, and...
-
Guest Experience Expert
3 weeks ago
Phoenix, United States Marriott Full timeMarriott Hotels - JobID: 8C4074D89DA1589A3DFEA1CEF57F3B83 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...
-
Hotel Reception Agent
17 hours ago
Phoenix, Arizona, United States Aimbridge Hospitality Full timeAimbridge Hospitality is committed to delivering exceptional guest experiences. As an Overnight Front Desk Agent, you will play a critical role in ensuring that our guests have a memorable stay. Your responsibilities will include greeting and checking in guests, answering phone calls, and handling guest requests in a timely and professional...
-
Front Desk Agent
7 months ago
Phoenix, United States CSM Corporation Full timeThe Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to w Front Desk, Agent, Hotel, Property Management
-
Guest Experience Coordinator
15 hours ago
Phoenix, Arizona, United States Holiday Inn & Suites Phoenix Airport North Full timeJob Summary:The Guest Services Agent position at Holiday Inn & Suites Phoenix Airport North involves providing top-notch service to our guests, ensuring their stays are memorable and enjoyable. As a key member of our front desk team, you will be responsible for greeting guests, handling room reservations, and addressing any concerns that may arise during...