Guest Service Agent

1 month ago

Phoenix, United States Vivo Investments LLC Full time
Description

JOIN US

HOW WOULD YOU LIKE TO WORK FOR A LEADER IN THE HOTEL INDUSTRY? DOUBLETREE BY HILTON PHOENIX NORTH IS LOOKING FOR AN EXCEPTIONAL GUEST SERVICE AGENT

Pay Rate: $15-$16 PER HOUR

We are proud to offer a competitive Benefits Package that includes: Medical, Vision, Dental, Long/Short term disability, AD&D, Life insurance and 401k. In addition, we offer 40 hours of PTO and 40 hours of Sick Pay annually.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

This job description is not an exclusive or exhaustive list of all the job functions that this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the needs of the property.

Job Description:

As a Guest Services Agent, you would be the ambassador of the brand, greeting and checking guests in/out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows the location of the room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
Who we are looking for:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Experience:
  • Hotel experience: 1 year (Required)
  • Hilton Brand: 1 year (Preferred)

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, sex, sexual orientation, religion, national origin, gender, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

EOE Statement

This position is currently accepting applications.

  • Guest Service Agent

    7 months ago

    Phoenix, United States Arizona Grand Resort & Spa Full time

    Summary of Position: FULL TIME The Guest Service Agent is responsible for being an ambassador of the resort by providing friendly, efficient, and hospitable guest check-in and check-out service at the front desk. The Guest Service Agent also provides guests with information about resort, local, and statewide activities and attractions and seeks...

  • Guest Services Agent

    2 weeks ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    2 months ago

    Phoenix, United States Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 months ago

    Phoenix, United States Holiday Inn & Suites Phoenix Airport North Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    4 weeks ago

    Phoenix/Arizona/US Hilton Phoenix Airport Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    2 months ago

    Phoenix, United States Drury Hotels Company, LLC Full time

    Property Location: 2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Guest Services Associate

    3 months ago

    Phoenix, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $20.50 Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences...

  • Guest Services Rep Part

    2 months ago

    Phoenix, United States Extended Stay Full time

    Extended Stay - 3421 E. Elwood St. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    3 weeks ago

    Phoenix, United States Extended Stay Full time

    Extended Stay - 217 W. Osborn Rd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Customer Service Agent

    1 day ago

    Phoenix, United States Alaska Airlines Full time

    Alaska Airlines - JobID: D4B5F124DE0D43E4A70E15EB6A1E2F9A [Customer Service Representative] As a Customer Service Agent at Alaska Airlines, you'll: Respond to guest inquiries and perform various tasks in ticketing, check-in, and boarding areas; Sell tickets and ensure cabin accommodations; Evaluate and prepare flights by arranging seat assignments and load,...

  • Guest Experience Specialist

    2 months ago

    Phoenix, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 2621 South 47th Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...

  • Guest Experience Expert

    3 weeks ago

    Phoenix, United States Marriott Full time

    Marriott Hotels - JobID: C74E4830B77428B2F28F585F7784CCCE [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...

  • Guest Experience Expert

    3 weeks ago

    Phoenix, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 3E2F80C77B1B7D98D1EB86C6732425E9 [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and...

  • Guest Experience Expert

    2 months ago

    Phoenix, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 9631 N Black Canyon Hwy [Front Desk Agent / Concierge] As a Guest Experience Expert at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve any...

  • Front Desk Agent

    2 months ago

    Phoenix, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Springhill Phoenix [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    2 months ago

    Phoenix, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Phoenix [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    5 months ago

    Phoenix, United States CSM Corporation Full time

    The Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to w Front Desk, Agent, Hotel, Property Management

  • Guest Service Expert

    1 week ago

    Phoenix, United States Smashburger Full time

    Smashburger - 5215 W Baseline Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Banquet Server

    3 weeks ago

    Phoenix, United States Guest Services Full time

    Compensation Amount: 16.00 USD Hourly Job Summary: The Server is responsible for: Event set and strike, bussing, pass hors d'oeuvres, passing cocktails, taking food and drink orders from and serving all guests in assigned section of the dining room in a fast, courteous and efficient manner. The server must ensure correct billing procedures and provide...

  • Guest Service Representative

    4 weeks ago

    Phoenix, United States Marriott International Inc Full time

    Additional InformationFull Time Position, Evening shift. Job Number24185030 Job CategoryRooms & Guest Services Operations LocationSheraton Phoenix Downtown, 340 North 3rd Street, Phoenix, Arizona, United States, 85004VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all...