Desktop Support Specialist
2 weeks ago
A senior Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Okta, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.
Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.
Key Responsibilities:
Technical Proficiency:
Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
Hardware Knowledge:
Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
Software Applications:
Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
Software solutions:
JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
Ticketing and Help Desk Platforms:
ServiceNow and Jira Service Management or similar tools.
Networking Basics:
Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
Remote Desktop Support:
Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
Customer Service Skills:
Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
IT Inventory:
Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
Adaptability and Learning:
Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
Team Collaboration:
Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
#J-18808-Ljbffr
-
Desktop Support Specialist
3 days ago
Los Angeles, United States SISL Global Full timeLocation-Santa Clara, CA Job Type- Onsite Duration of contract: 1 Year Responsibilities for Desktop Support Specialist Description detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. as the initial point of contact for all computer and system related concerns from clients or...
-
Technical Support, AV
4 weeks ago
Los Angeles, United States The Phoenix Group Full timeJob SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...
-
Technical Support, AV
4 weeks ago
Los Angeles, United States The Phoenix Group Full timeJob SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...
-
Technical Support, AV
4 weeks ago
Los Angeles, United States The Phoenix Group Full timeJob SummaryThe Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and resolve technical issues. Job Responsibilities• Resolves incoming requests for assistance from users experiencing problems with...
-
Technical Support, AV
3 days ago
Los Angeles, United States The Phoenix Group Full timeJob Summary Read all the information about this opportunity carefully, then use the application button below to send your CV and application. The Technical Support, AV & Desktop Specialist is responsible for providing direct, technical support and troubleshooting assistance to attorneys and staff. The Specialist will identify, research, track, monitor and...
-
IT Support Specialist
2 weeks ago
Los Angeles, United States NR Consulting Full timeJob title : IT Support Specialist Work Location : Burlingame, Los Angeles CA & Greenville SC Duration : FTE/ Permanent Hiring Job Description : Test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Install software applications necessary for employees to perform...
-
Desktop Support Technician
2 weeks ago
Los Angeles, United States Sunrise Systems Inc Full timeNote: This is 100% onsite. Job Description: Must have experience with MAC OS, Windows 10/11. Provides support for software, hardware and networking support for desktops, laptops. Performing installing, diagnosing, maintaining and servicing computer-related products. Experience with desktop and laptop repair. Laptop/ Desktop server experience. Updating...
-
Onsite Desktop Support Engineer
3 weeks ago
Los Angeles, United States Forhyre Full timeJob DescriptionJob DescriptionWe are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude...
-
Desktop Support Engineer
3 weeks ago
Los Angeles, United States Forhyre Full timeJob DescriptionJob DescriptionWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along...
-
Desktop Support Technician
2 weeks ago
Los Angeles, United States University of California Full timeDescription Under the general supervision of the UCLAHealth Sciences Schools' Client Services Desktop Support Manager, the DesktopSupport Technician (DST) is responsible for providing desktop support to theUCLA Health Sciences faculty, staff, and students. This position providesday-to-day consultation, training, instruction and troubleshooting...
-
Desktop Support Analyst
2 weeks ago
Los Angeles, United States Stone Search Full timeCompany Description Direct candidates only * Contract, CTH * USC & Green Card Holders only Previous experience in law firm or financial industry desired Job Description The Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Support Analyst position provides technical assistance to a large and varied end-user...
-
Desktop Support Analyst
4 weeks ago
Los Angeles, United States Stone Search Full timeJob DescriptionJob DescriptionCompany DescriptionDirect candidates only * Contract, CTH * USC & Green Card Holders onlyPrevious experience in law firm or financial industry desired Job DescriptionThe Desktop Support Analyst is a key member of the End User Computing Support group. The Desktop Support Analyst position provides technical assistance to...
-
T1 Desktop Support Technician
3 weeks ago
Los Angeles, United States 3GC Group Full timeJob DescriptionJob DescriptionABOUT THE ROLE:The T1 Desktop Support Technician is a role consisting of industry Standard Help Desk Technician with T1 networking and T1 systems infrastructure functions.RESPONSIBILITIES:In this role you'll get to...perform a variety of computer systems administration and support tasks, including analyzing, constructing,...
-
Tech Support
6 days ago
Los Angeles, United States Diverse Lynx Full timeJob title: Tech Support - Desktop, Field Services LOCATION: local to LOS ANGELES, CA and onsite in clinics/Corporate office Travel Required - Transportation Mandatory (within a max of 40-50 mile range) Shift: Monday-Friday, 8 hour Shift Between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a...
-
Help Desk Specialist
5 days ago
Los Angeles, United States NavitsPartners Full timeJob DescriptionJob DescriptionJob Title: Help Desk SpecialistPosition Overview:We are seeking a customer-focused and technically proficient Help Desk Specialist to join our team. The Help Desk Specialist will be the first point of contact for internal users seeking technical assistance and support. The successful candidate will possess strong communication...
-
Desktop Support Analyst- MUST HAVE WHITE GLOVE
3 weeks ago
Los Angeles, United States Stone Search, LLC Full timeDesktop Support Analyst- Must have law firm or financial-white glove- experienceOn-site: Los Angeles, CA*USC or GC Holders The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop...
-
Desktop Support Analyst- MUST HAVE WHITE GLOVE
4 weeks ago
Los Angeles, United States Stone Search, LLC Full timeDesktop Support Analyst- Must have law firm or financial-white glove- experienceOn-site: Los Angeles, CA*USC or GC Holders The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop...
-
Accounts Payable Specialist
2 weeks ago
Los Angeles, United States Star MSO, Inc. Full timeJob Type Full-time Description We are seeking a detail-oriented and organized Accounts Payable Specialist to join our team. The ideal candidate will have experience with QuickBooks Desktop and be willing to undergo training on our Back Office SSCS. This role requires meticulous attention to detail, strong analytical skills, and the ability to thrive in a...
-
Accounts Payable Specialist
3 days ago
Los Angeles, United States Star MSO, Inc. Full timeJob Type Full-time Description We are seeking a detail-oriented and organized Accounts Payable Specialist to join our team. The ideal candidate will have experience with QuickBooks Desktop and be willing to undergo training on our Back Office SSCS. This role requires meticulous attention to detail, strong analytical skills, and the ability to thrive in a...
-
IT Support Specialist
4 weeks ago
Los Angeles, United States Volunteers of America Los Angeles Full timeAbout Us: **_VOALA_** **_Helping Our Most Vulnerable Change Their Life Stories_** **PAY RATE**: $33.84-$35.62 PER HOUR **CORPORATE** Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. **JOB SUMMARY AND PURPOSE** The Information Technology Support Specialist provides...