Desktop Support Specialist
2 weeks ago
Location-Santa Clara, CA
Job Type- Onsite
Duration of contract: 1 Year
Responsibilities for Desktop Support Specialist
Description
detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
as the initial point of contact for all computer and system related concerns from clients or other employees.
management in creating training materials pertaining to computer troubleshooting and usage.
and file documentation pertaining to warranties and instructional guides for computer hardware.
a working log detailed all required system updates, as well as the date of completion.
in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
technical issues related to network interruptions.
and configure computer systems and applications within the company.
Technical knowledge
& Mac operating system knowledge
if Linux is there. Not mandatory
knowledge on rebuilding Mac and Windows
knowledge about basic windows and Mac Troubleshooting
to troubleshoot audio video devices
Should have knowledge in hosting virtual meetings
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