Client Manager
2 months ago
Pyxera Global is a nonprofit organization based in Washington, DC. For over a quarter-century, we’ve created groundbreaking partnerships between the public, private, and social sectors, leveraging the unique attributes of each to create shared value and innovative solutions to complex challenges. We work across thematic social areas, including circular economies, equity in healthcare, small business growth, and bridging the digital divide. Our initiatives include a wide range of methodologies, including enterprise development, skills-based employee engagement and designing impactful corporate social responsibility strategies, and community partnership efforts that transform lives and livelihoods. Pyxera Global endeavors to practice environmental sustainability and elevate diversity and inclusion within and outside our organization. Learn more about our commitments. About This Role Pyxera Global is seeking an experienced, analytical, forward thinking, and empathetic professional to provide account management, thought leadership, and business development for our clients and partners. clients. The Client Manager (CM) position sits within the Client Success Unit of Pyxera Global’s Programs Department. The Client Success Unit is responsible for meeting client needs and reaching strategic outcomes in partnership with Pyxera Global’s clients. The CM will nurture client relationships to grow existing business while building the case for program expansion and innovation while also cultivating new business as needed. They oversee all administrative aspects of the portfolio, including contracting, budgeting, and financial management. The Client Manager works closely with their counterpart in the Program Delivery Unit to ensure the successful management of the entire portfolio. The Client Manager may support or lead internal continuous improvement initiatives and specific department or organizational goals. The Right Candidate The right candidate for this role is curious, open-minded, and is a constant learner. You are a natural leader with significant experience in driving mutually beneficial partnerships with unlikely partners. You have a track record of innovating with and influencing diverse stakeholders. You have excelled in client and program management. You enjoy mentorship and work well individually and as part of a team. Cross-cultural communication comes naturally to you, and you thrive on a globally diverse team. You are attentive to detail and a quick study when it comes to new policies, processes, and standard operating procedures. You have exceptional customer service skills and you are able to easily communicate your points in writing and when facilitating meetings and delivering presentations. Primary Responsibilities Manage and develop the client relationship through strategic advising, account planning, and program design Lead regular check-ins with clients to align on strategy, program/project status, operations, logistics, continuous program improvements, and account growth opportunities Provide unit and department leadership with client updates, needs and/or issues, and account growth and business development opportunities Ensure financial compliance, including development, approval, and oversight and monitoring of budgets with global and U.S. staff Regularly collaborate with Client Manager counterpart in the Program Delivery Unit to: Develop the client relationship and optimize the portfolio of programs Support project teams responsible for implementing the clients’ programs Engage in strategic monitoring and evaluation alongside the M&E Manager by tracking and analyzing Key Performance Indicators (KPIs) and developing program reports Work with department leadership, including the business development and partnerships team, to implement proactive client retention and account growth strategies with existing clients Participate in webinars, conferences, and thought leadership as requested and approved by department leadership When requested, provide updates for the Executive Team and Board of Directors and periodically present program updates, insights, and strategic recommendations to the Board of Directors Requirements A valid passport and ability to travel internationally and/or domestically up to 10% Bachelor’s degree in a relevant field with a minimum of 7 years of experience in fast-paced, customer focused work environment or equivalent education/experience Experience with U.S. Government contracts and programming across a variety of agencies (USAID, EPA, DOE, etc.) Knowledge of sustainability and circular economy fields, in particular how they relate to corporate strategy and public policy At least 3 years of experience working with cross-cultural teams. This is a DC based position and candidates must reside in the Washington, D.C. area (D.C., Maryland and Virginia) and commit to being in-person in our Washington, D.C. office at least twice a week. Preferred qualifications: Knowledge of the factors driving corporate social impact initiatives and a high level of comfort communicating with corporate leaders across different business units. Experience in impact measurement (PowerBI and FormsAssembly), Salesforce, Microsoft Teams, and SharePoint highly desired. Experience creating social media content Proficiency in a language other than English is a plus. Application Instructions Benefits and Salary: Pyxera Global offers a very competitive salary and benefits package to all of our employees, including: Competitive pay – The base salary for this position is $90k-$97K Compressed work schedule (Monday-Thursday… Fridays off) 100% paid medical, dental, and vision insurance for employees and families, including all deductible costs with supplemental HRA benefits. Employer matching 403(b) retirement contributions Paid vacation and sick leave Professional development annual allowance Paid Parental leave benefits Paid Family leave benefits Commuter benefits for DC-based employees To Apply: Send a cover letter, resume and salary requirements via e-mail to opportunities@pyxeraglobal.org. Applications without the above requirements will not be considered. In the subject of the email, please write “Client Manager ” Only short-listed candidates will be contacted for interviews on a rolling basis. Solving our world’s most pressing challenges, one community at a time. Pyxera Global is a federally registered trademark of Pyxera Global, Inc. The Pyxera Global logo is the subject of a US trademark application owned by Pyxera Global, Inc. #J-18808-Ljbffr
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