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Call Center Representative

1 month ago

Addison, United States Phpagency Full time

About PHP
PHP is a national life insurance field marketing organization (FMO) founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents. PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q4 2021). PHP headquarters offices are in Addison, Texas (Dallas metroplex).

Job Description

PHP Agency Inc., also known as PHP, is actively seeking a Contact Center Representative to join our team based in Dallas. The ideal candidate will be responsible for handling customer calls, providing accurate responses to queries and concerns, and offering patient assistance and support.

Primary Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.

  • Call clients and customers to inform them about the companys new products, services, and policies.

  • Guide callers through troubleshooting, navigating the company site or using the products or services.

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items.

  • Collaborate with other call center professionals to improve customer service.

  • Help to train new employees and inform them about the companys customer management policies.

Primary Skills & Requirements

  • Strong communication, both written and verbal.

  • Great active listening skills.

  • Exceptional interpersonal and rapport building skills.

  • A patient and empathetic attitude.

  • Strong time management and organizational skills.

  • Adaptability and flexibility.

  • Comfortable working in fast-paced environments.

  • Troubleshooting skills, either basic or advanced, depending on the role and industry.

  • Computer literacy.

  • Phone skills, including familiarity with complex or multi-line phone systems.

  • In-depth knowledge of a companys products and/or services.

  • Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area.

  • Ability to speak multiple languages, especially those common among callers.

About Integrity

Integrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company youll love, and well love you back. Were proud of the work we do and the culture weve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

PandoLogic. Category:Customer Service, Keywords:Call Center Representative, Location:Addison, TX-75001 Required Preferred Job Industries
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