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Community Kitchen Programs Coordinator

4 months ago

Rochester, United States Foodlink Full time
Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region.

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt

Job Title: Community Kitchen Program Coordinator

Department: Kitchen Operations

Reports to: Director of Kitchen Programs

Status: Full-time, Hourly, Non-Exempt

Job Level: 6

Updated: May 2024

JOB SUMMARY

The Program Coordinator is an essential part of Kitchen operations providing support for programming needs as well as general office administration and customer service. The Program Coordinator is the first line of communication with constituents and must represent Foodlink in accordance with our mission, vision, and values. The Program Coordinator must have a working understanding of all aspects of the organization and know how to appropriately direct inquiries. The Program Coordinator will manage key databases on behalf of the Kitchen Department and enhance operations through efficient and effective interdepartmental communication. The Program Coordinator will assist enhancing existing site parternships, as well as support building new ones.

Requirements

Administrative Duties:

-Prepare daily delivery tickets and supply request forms for drivers and ensure all paperwork is maintained in an organized manner.

-Complete timely and accurate accounting and invoicing of vended meals.

-Maintain up to date documents needed for kitchen operations, answer telephone, screen and direct calls, take and relay messages.

-Assist in program mailings, agency and meal site contacts, filing and record keeping of food temperatures, delivery information, menus, meal site paperwork, etc, and other projects as needed.

-Utilize technology to improve Kitchen office systems

Compliance:

-Learn and consistently demonstrate understanding of Foodlink's meal programs - (Child and Adult Care Food Program (CACFP), Summer Food Service Program (SFSP) and National School Lunch Program (NSLP) as well as Vended Programs

-Maintain all program records to be audit-ready and participate in audits and record reviews as scheduled.

Customer Service:

-Provide excellent customer service for both internal and external stakeholders.

-Act as initial main point of contact and resource for all kitchen volunteers and visitors, welcoming and directing them to the correct destination, occasionally supervising the work of interns or volunteers

-Communicate promptly and courteously with program sites and external customers as needed to confirm orders and meal count changes, paperwork submission and adjustments, program transition scheduling or general program inquiries and questions.

-Communicate effectively and comprehensively with kitchen production staff and drivers to ensure all meals are delivered safely and in a timely manner, providing meal counts and changes to production, routing, and procurement by maintaining the weekly production and routing spreadsheets.

-Work interdepartmentally on a per project basis, commonly assisting team members with tasks as well as daily operational projects.

Other tasks as assigned.

PREFERRED CANDIDATES WILL HAVE: •

-Strong communication skills;written and oral

- 3+ years customer service experience

-Ability to work independently and as a team member, managing multiple priorities

-Advanced working understanding of Microsoft Office, with proficiency in excel, and ability to master Foodlink databases •

-Highly detail oriented

-Ability to apply mathematical concepts

-Associates degree and 2+years experience required: or equivalent combination of education and experience

SALARY AND BENEFITS

This is a full-time position paid on an hourly basis, ranging from $20.45-$25.69/hour (DOE) . Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and talk and hear. The employee is frequently required to use hands to handle or feel items such as documents. The employee is frequently required to stand and walk for long periods of time. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Able to lift bulk objects or objects weighing up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required.

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.

Salary Description

$20.45-25.69