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Customer Service Specialist

3 months ago

Miami, United States Coty Full time
CUSTOMER SERVICE SPECIALIST

MIAMI, FL

COTY is looking for smart leaders who are fast and passionate.

We are searching for a talented supply chain professional for our LATAM Customer Service team. This is

a critical role within the business to ensure that not only we are taking care of our external customer's

needs, but that we are accurately synchronized with all internal stakeholder's guidance.

THE ROLE

In this role you will be responsible for:

  • Executes all customer order processing tasks from receipt to invoicing
  • Coordinates with warehouse and transport for shipment timing and updates
  • Interfaces with Demand Planning for inventory outages and forecast updates
  • Responds to customer's needs and inquiries regarding orders, shipments, processes, etc
  • Works closely with Commercial team to execute business plans and regularly provides SAP reporting to the multi-functional team
  • Track arrivals at port with transport and share confirmations with Finance
  • Advises Sales team on the usage of incoterms combined with the best modes of transportation (sea, air, truck)
QUALIFICATIONS

We'd love to see candidates who have:

Essential:
  • High school diploma required; college degree preferred
  • Proven customer service and order management experience
  • Experience in SAP order management
  • Experience with and knowledge of international import and export processes and delivery terms required
  • Bilingual Spanish and English required
  • Experience with Microsoft Excel required
  • Excellent communication, presentation, and interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work effectively in a fast-paced, dynamic environment while maintaining accuracy in all tasks and reporting
  • Ability to work in a changing environment


WHAT WE OFFER

This is unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

ABOUT US

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible - we'd love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion in an effort to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.

EQUAL EMPLOYMENT OPPORTUNITIES

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Coty complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact cotyjobsUS@cotyinc.com. We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.

English - Please click on this link to review the Notification of Equal Opportunity Rights poster

Espaol - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empeo

Country/Region: US

City: Miami