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Customer Services Representative

2 months ago

Henderson, United States Shelter Mutual Insurance Company Full time
A company built to serve you. It's your career, Shelter it

Customer Services Representative

Starting pay $19.57 / hour
Job Level: Individual Contributor

What You Will Be Doing:

  • Handle incoming calls from policyholders, claimants, and other consumer contacts
  • Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries
  • Identify opportunities to improve the customer service experience, processes, and communication as needed
What We're Looking For:
  • Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)
  • Excellent listening, communication, and organizational skills as well as strong computer skills
  • Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills
  • Ability to take the lead and guide our customers to a resolution
  • Detailed individual with flexibility to handle frequent changes
  • Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays
  • Be able to work beginning November 11th from our Henderson, NV call center
  • Due to duties and responsibilities of this position, a criminal background check may be run on final candidates
  • Ability to perform the essential functions of the position, with or without a reasonable accommodation
Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:
  • Heath, Dental, Voluntary Vision and Prescription Drug Insurance
  • Savings and Profit Sharing 401(k)
  • Paid Time Off for Sick and Personal Leave, Vacation and Holidays
  • Vitality Wellness Program
  • "Dress for Your Day" Dress Code
  • Flexible Scheduling
  • And much more


#IND1#

If interested, please apply by:
09/16/2024