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Customer Service Representative

1 month ago

Henderson, Nevada, United States Liberty Federal Credit Union Full time
Job Summary

Liberty Federal Credit Union is seeking a highly skilled and customer-focused Member Service Representative/Teller to join our team. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, handling various transactions, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process various transactions, including deposits, withdrawals, loan payments, and transfers, with a high degree of accuracy.
  • Meet member needs by maintaining knowledge of all company products and services, and making recommendations to promote our offerings.
  • Assist with balancing cash drawers, processing night deposits, and maintaining branch cash machines.
  • Represent the Credit Union in a friendly, positive, and professional manner, greeting members and providing a welcoming atmosphere.
Requirements
  • High school diploma or equivalent required; 1-2 years of cash handling experience preferred.
  • Ability to work a flexible schedule, including Saturdays, and travel to other office locations as needed.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to stand for long periods of time and perform physical tasks, such as heavy lifting.
Benefits
  • Bonus and incentive opportunities.
  • Paid holidays and time off.
  • Medical, dental, and vision insurance.
  • 401(k) retirement program with matching funds.
  • Employer-paid group term life insurance and short-term and long-term disability insurance.
  • Tuition reimbursement program.

Liberty Federal Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.