Account Manager

2 weeks ago


Greer, United States Energy Hardware LLC Full time
Job Summary:
Account Managers are the customer's champion within our organization. They act as the primary point of contact, fostering strong relationships and ensuring a seamless customer experience. This role requires a detail-oriented individual with excellent communication and strategic thinking skills. By working collaboratively across departments, Account Managers identify and implement solutions that maximize customer satisfaction.

Duties / Responsibilities:
  • Fosters long-term partnerships with key clients through effective communication, strategic thinking, and a detail-oriented approach.
  • Develops and expands relationships with both existing and potential customers to identify and generate new business opportunities.
  • Champions customer needs within the organization, ensuring high-quality service and overall satisfaction.
  • Provides exceptional product knowledge and service to customers, consistently exceeding expectations.
  • Manages day-to-day order activities, guaranteeing on-time deliveries and resolving any order fulfillment issues.
  • Proactively addresses customer concerns, investigating and delivering timely resolutions.
  • Promotes company services by building trust and responsiveness with assigned accounts.
Required Skills/Abilities: 
  • Strong Microsoft Office Suite skills, as well as experience with analyzing datasets and delivering actionable insights.
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
  • Proven track record of delivery on quota and obtaining positive results
  • Ability to manage multiple projects with strong attention to detail
  • Ability to work in a fast-paced, fluid environment and adapt to changes
  • Strong presentation and communication skills
Education and Experience:
  • Bachelor’s degree in business, engineering, or another related area of study
  • 3+ years of experience in the manufacturing or distribution industry, with a focus on performance for internal or external customer base

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