Front Desk Associate

3 weeks ago


Baton Rouge, United States Crowne Plaza Baton Rouge Full time
Description

Exciting opportunity available at the Crown Plaza Baton Rouge for a Front Desk Associate role. If you are a warm and customer-centric individual with a zeal for delivering exceptional service and ensuring guest contentment, then this position is tailor-made for you. As a Front Desk Associate, your main duties will include overseeing the front desk, handling customer queries, and curating a customized experience for our guests. This role empowers you to be the welcoming face of our hotel, ensuring each stay is cozy and memorable. Seize this chance to be a vital part of our team today

Responsibilities

•Provide friendly and efficient customer service to guests
•Respond to guest inquiries and complaints promptly and according to company standards
•Maintain a working knowledge of ticketing, hotels, and local attractions
•Process payments and balance cash drawer accurately
•Monitor guest activity in the lobby and provide assistance when needed

Qualifications

•Hospitality Experience
•Experience in customer service
•Good communication and interpersonal skills
•Opera PMS Experience
•US Work Authorization

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