Front Desk Associate

2 weeks ago


Baton Rouge, United States Crowne Plaza Baton Rouge Full time
Job DescriptionJob Description

Exciting opportunity available at the Crown Plaza Baton Rouge for a Front Desk Associate role. If you are a warm and customer-centric individual with a zeal for delivering exceptional service and ensuring guest contentment, then this position is tailor-made for you. As a Front Desk Associate, your main duties will include overseeing the front desk, handling customer queries, and curating a customized experience for our guests. This role empowers you to be the welcoming face of our hotel, ensuring each stay is cozy and memorable. Seize this chance to be a vital part of our team today

Compensation:

$15 - $17 hourly

Responsibilities:

  • Provide friendly and efficient customer service to guests
  • Respond to guest inquiries and complaints promptly and according to company standards
  • Maintain a working knowledge of ticketing, hotels, and local attractions
  • Process payments and balance cash drawer accurately
  • Monitor guest activity in the lobby and provide assistance when needed
Qualifications:

  • Hospitality Experience
  • Experience in customer service
  • Good communication and interpersonal skills
  • Opera PMS Experience
  • US Work Authorization
About Company

The premier conference and event center in the market. The hotel consistently provides quality service to a wide range of diverse guests and groups. With 300 rooms and 32,000 square feet of event space, the Crowne Plaza Executive Center is the optimal location for high-volume events, while the well-planned flexible space offers smaller groups more intimate options.

Our hotel group is a leading hospitality company with three properties located in Louisiana and Tennessee. We are dedicated to providing exceptional experiences for our guests through high-quality accommodations, top-notch service, and exciting events.



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