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Collections specialist
1 month ago
Job Responsibilities:
- Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
- Negotiate payment arrangements and settlements in accordance with company polices and regulatory guidelines.
- Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
- Conduct research for issues concerning unapplied cash, overpayment, billing and account reconciliations.
- Record detailed collection notes and maintain customer contact in our financial tools.
- Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
- Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
- Handle inquires and disputes promptly, ensuring timely resolution and customer satisfaction.
- Continuously review and refine collection processes to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
- 5-years of B2B collection experience
- Ability to successfully manage a large portfolio of accounts with high volume
- Demonstrated sense of urgency in addressing internal and external customer needs
- strong analytical skills with proficiency in data analysis and reporting tools
- Detail-oriented with the ability to multitask and prioritize tasks effectively
- Proven ability to prioritize tasks and effectively manage time
- Willingness to embrace new challenges and take additional responsibilities
- Beginner to Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint)
- Preferred intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.)
- Experience with large ERP systems
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
- Negotiate payment arrangements and settlements in accordance with company polices and regulatory guidelines.
- Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
- Conduct research for issues concerning unapplied cash, overpayment, billing and account reconciliations.
- Record detailed collection notes and maintain customer contact in our financial tools.
- Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
- Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
- Handle inquires and disputes promptly, ensuring timely resolution and customer satisfaction.
- Continuously review and refine collection processes to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
Skills Commercial Collections Excel
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
