Guest Services Assistant Department Manager PM

2 weeks ago

Lake Mills, United States Hometown Grocers.com Full time

Job Summary:

Job Title: Guest Services Assistant Manager - PM

Status: Hourly

Reports To: Guest Services Manager

Responsible for assisting the Guest Services Manager in leading the total guest service operations, specifically during the afternoon and evening hours.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain Hometown's culture within the store
  • Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
  • Responsible for assisting in developing associates
  • Supervise all associates within the Guest Services Department
  • Facilitates Bagger Training
  • Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
  • Ensure that all loss prevention policies and procedures are in effect at all times
  • Responsible for maintaining all safety programs to ensure a safe work environment
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Education or equivalent combination of education and experience
  • 1 year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
  • Knowledge of customer service operations and must be able to make timely and effective decisions
  • Ability to deal tactfully and effectively with guests and all associates
  • Strong organizational, oral and written communication skills and the ability to lead a diverse team in a fast paced environment
  • Strong teamwork skills with the desire and ability to educate and train others
  • Thorough understanding of all safety requirements and company safety policies
  • Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
  • Must be available to work 3-4 evenings each week (typically 12pm-8pm) or closing

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
  • This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
  • Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.

WORK SCHEDULE

The Guest Services Assistant Manager - PM is an hourly position.

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