Guest Service Agent
3 weeks ago
**Essential Job Functions**
- Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
- Collects payments, verifies and adjusts billing as directed by the GM.
- Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings.
- Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
- Keeps records of room availability and guests' accounts.
- Performs bookkeeping activities such as making cash drops, completing daily audit, running reports, and posting payments to guest folios.
- Responds to guest comments, compliments, or complaints, referring customers to GM as necessary.
- Prepares housekeeping duty rosters for check-out and stay-over cleans.
- Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
- Maintains proficiency in all location computer and software systems.
- Responds to emergency situations.
- Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands.
- Essential Functions are not all inclusive; other job duties may be assigned.
**Minimum Requirements**
- High school diploma or equivalent.
- Prior guest service experience preferred.
- Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
- Excellent oral and written communication skills.
- Friendly, cooperative manner and patience in dealing with customers and staff.
- Must maintain a professional appearance and demeanor.
- Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.
- Strong organizational time management skills and problem-solving skills.
**Job Types**: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel experience: 1 year (preferred)
Work Location: In person
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