Guest Services Agent
2 weeks ago
As a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.
RESPONSIBILITIES
- Greet guests with a warm and welcoming attitude, providing outstanding customer service at all times.
- Check-in and check-out guests efficiently, ensuring accurate information is collected and recorded.
- Provide guests with information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally, resolving any issues to ensure guest satisfaction.
- Maintain an organized and tidy front desk area, ensuring all necessary supplies are stocked.
- Operate the hotel's reservation system to make and modify guest bookings as needed.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Follow hotel policies and procedures, including security and safety protocols.
- Assist with administrative duties, such as answering phone calls, responding to emails, and handling cash transactions.
- Previous experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using computer systems, including reservation and payment software.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work various shifts, including weekends and holidays.
- A positive and professional attitude, with a genuine desire to assist guests.
- Knowledge of local attractions and amenities is an advantage.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.Furthermore, the specific examples in each section are not intended to be all-inclusive.Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Guest Services Agent
2 weeks ago
Owings Mills, United States Marriott Owings Mills Metro Centre Full timeDescriptionAs a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced...
-
Guest Services Agent
3 weeks ago
Owings Mills, Maryland, United States Marriott Owings Mills Metro Centre Full timeAs a Guest Services Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously in a fast-paced environment.RESPONSIBILITIESGreet guests...
-
Guest Room Attendant
7 days ago
Owings Mills, United States Crescent Services Full timeThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland! Essential Job Duties: Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or...
-
Guest Room Attendant
13 hours ago
Owings Mills, United States Crescent Services Full timeThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland! Essential Job Duties: Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or...
-
Guest Room Attendant
3 weeks ago
Owings Mills, United States Marriott Owings Mills Metro Centre Full timeDescriptionThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland!Essential Job Duties: Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes,...
-
Guest Room Attendant
4 days ago
Owings Mills, United States Crescent Full timeThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland!Essential Job Duties:Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning...
-
Guest Room Attendant
2 weeks ago
Owings Mills, Maryland, United States Marriott Owings Mills Metro Centre Full timeThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in MarylandEssential Job Duties:Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning...
-
Engineer
7 days ago
Owings Mills, United States Crescent Services Full timeRole Overview: As an Engineer, you will play a crucial role in maintaining the physical integrity of our property and ensuring the safety and comfort of our guests and staff. You will be responsible for a variety of tasks, including troubleshooting and repairing mechanical systems, performing preventive maintenance, and responding promptly to maintenance...
-
Prep Cook
2 weeks ago
Owings Mills, United States Crescent Services Full timeJOB OVERVIEW:Prepare food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment. ESSENTIAL JOB FUNCTIONS: 1.Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. 2.Start food items that are prepared ahead of time, making sure...
-
Salesperson- Audi Owings Mills
4 days ago
Owings Mills, United States Sonic Automotive Full timeCompany DescriptionAt Audi Owings Mills, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with...
-
Bartenders
2 weeks ago
Owings Mills, United States Marriott Owings Mills Metro Centre Full timeDescription We are looking for an immediate hire for Bartender position! To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.1. Maintains proper and adequate set-up of the bar on a daily...
-
Bartenders - PT
4 days ago
Owings Mills, United States Crescent Full timeWe are looking for an immediate hire for Bartender position! To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.1. Maintains proper and adequate set-up of the bar on a daily basis. This...
-
Bartenders
2 weeks ago
Owings Mills, Maryland, United States Marriott Owings Mills Metro Centre Full timeWe are looking for an immediate hire for Bartender position To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.1. Maintains proper and adequate set-up of the bar on a daily basis. This...
-
Personal Lines Insurance Agent
3 weeks ago
Owings Mills, United States Woodhome Insurance Group, Inc. Full timeJob DescriptionJob DescriptionBenefits/Perks:Competitive PayProfessional DevelopmentJob Stability in a growing industryJob DescriptionThe Personal Lines Producer at Woodhome Insurance Group, Inc. is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client...
-
Hotel Front Desk Attendant
15 hours ago
Glen Mills, United States Residence Inn Philadelphia Glen Mills Full timeDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...
-
Salesperson- Audi Owings Mills
7 days ago
Owings Mills, United States Sonic Automotive Full timeJob DescriptionJob DescriptionCompany DescriptionAt Audi Owings Mills, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on,...
-
Hotel Front Desk Attendant
2 weeks ago
Glen Mills, United States Residence Inn Philadelphia Glen Mills Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Sales Associate
1 week ago
Owings Mills, United States Spencer Gifts Full timeSpencer's - JobID: J3W3LV6N971QNMLLKWW [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss...
-
Assistant Store Manager
2 weeks ago
Owings Mills, United States Spirit Halloween Full timeSpirit Halloween - JobID: J3S7ZZ66GMPPXDLRPXF [ASM / Store Supervisor] As an Assistant Store Manager at Spirit Halloween, you'll: Be responsible for establishing and maintaining Guest Services; Support the Store Manager in the various tasks involved in the overall operation of a store; Ensure maximum sales and profitability by developing staff, controlling...
-
Dishwasher
3 weeks ago
Owings Mills, United States Marriott Owings Mills Metro Centre Full timeDescriptionThe Marriott Owings Mills Metro Centre was awarded the AAA 4 Diamond Award in its first year of operation joining the ranks of below elite Baltimore 4 D hotels and one of only ten 4 D hotels in Maryland!Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Join our team! The Tillery...