Customer Success Advocate

2 weeks ago

Schaumburg, United States Trelleborg Group Full time
Tasks & Responsibilities:

The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and potential customers while operating within established procedures.
  • Develop and maintain strong customer relations by being the primary contract for inquires
  • Provide information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
  • New customer account management including customer set-up, and credit information
  • Provides pricing quotations for existing customer demand, entering information into C4C for Sales Engineers follow-up
  • Develops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities in C4C; including documentation of key information about the customer account
  • Customer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Monitor customer orders: Minimum order and line values, profitability, and costs
  • Process customer complaints and assist with investigation and corrective actions
  • Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
  • Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer service related projects
  • Joint sales visits to customers with Sales Engineers
  • Attend additional training as needed
Education and Experience:

Required:
  • Bachelors degree in business administration, supply chain, information systems or related discipline required or equivalent combination of education, training, and experience
  • Knowledge of basic business sales and marketing practices
  • Customer service experience
Preferred:
  • ERP experience, with JDE Experience a plus
  • Technical Degree (Engineering or the Sciences)
  • Knowledge of rubber/plastic products is helpful
  • Familiarity with ISO quality requirements is helpful
  • Familiarity with technical prints is helpful
Competencies:
  • Strong written and verbal communication skills
  • Strong people and relationship building skills
  • Customer driven with a positive, professional, can-do attitude
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong analytical, decision making and problem solving skills
  • Basic math skills (addition, subtraction, margin calculations)
  • Knowledgeable with regards to basic business sales and marketing
  • Proficient in the use of Microsoft Word and Excel
  • Proficiency in the use of business operational software (Oracle JDE, SAP) is beneficial
Travel:
  • Limited travel requirements will be 5% of the time per year.
  • Travel may be required internationally, candidate must be able to travel outside of the US or Canada without restrictions.

Application:

Last Application Date 10/23/2024

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • APX NEXT Customer Success Advocate

    4 weeks ago

    Schaumburg, Illinois, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • APX NEXT Customer Success Advocate

    4 weeks ago

    Schaumburg, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • APX NEXT Customer Success Advocate

    2 weeks ago

    Schaumburg, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • APX NEXT Customer Success Advocate

    2 weeks ago

    Schaumburg, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Customer Success Advocate

    2 weeks ago

    Schaumburg, United States Trelleborg Group Full time

    Tasks & Responsibilities: The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and potential customers while operating within established procedures. Develop and maintain strong customer relations by being the primary contract for inquires Provide information (pricing for existing...

  • Customer Success Analyst

    1 week ago

    Schaumburg, Illinois, United States Experian Full time

    Role OverviewWe are seeking a motivated individual to join our vibrant team, someone who can inspire confidence in both internal and external stakeholders. You will collaborate across various departments to ensure optimal outcomes. Your role will involve effectively communicating ideas and information through presentations, as well as written and verbal...

  • Customer Service Associate

    4 weeks ago

    Schaumburg, United States The Mom Project Full time

    Customer Service Associate Hybrid - located in Schaumburg, IL Full-Time Excellent opportunity to join a growing tech company in Chicagoland! Position Summary The purpose of the job is to fulfill customer requests to purchase products and assure their complete satisfaction. Major Areas Of Responsibility/Essential Functions Build strong relationships with...

  • Licensed Customs Broker

    1 week ago

    schaumburg, United States Coda Search│Staffing Full time

    JOB TITLE: Licensed Customs Broker / Import ManagerLOCATION: Schaumburg, IL (Local Candidates Only)REQUIREMENTS: Licensed Customs Broker (LCB) and 7+ years of customs brokerage experienceDESCRIPTION:As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage...

  • Licensed Customs Broker

    3 weeks ago

    Schaumburg, United States Coda Search│Staffing Full time

    JOB TITLE: Licensed Customs Broker / Import ManagerLOCATION: Schaumburg, IL (Local Candidates Only)REQUIREMENTS: Licensed Customs Broker (LCB) and 7+ years of customs brokerage experienceDESCRIPTION:As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage...

  • Licensed Customs Broker

    3 weeks ago

    Schaumburg, United States Coda Search│Staffing Full time

    JOB TITLE: Licensed Customs Broker / Import ManagerLOCATION: Schaumburg, IL (Local Candidates Only)REQUIREMENTS: Licensed Customs Broker (LCB) and 7+ years of customs brokerage experienceDESCRIPTION:As the Import Manager of Customs Brokerage Operations, you will be instrumental and responsible for the growth and development of the Customs Brokerage...

  • Customer Service Representative

    6 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customs Processing Analyst

    2 weeks ago

    Schaumburg, Illinois, United States Coda Search│Staffing Full time

    POSITION OVERVIEWThe Customs Documentation Specialist is responsible for managing the customs entry process as dictated by the information available in the operational system. This position involves meticulous data entry, handling complex entries, and facilitating internal communication with both File Openers and Customer Service teams. Strong data input...

  • Customer Experience Coordinator

    6 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our assigned accounts.Key ResponsibilitiesCoordinate resources to facilitate successful order fulfillment from receipt to customer...

  • Customer Service Coordinator

    2 weeks ago

    Schaumburg, Illinois, United States Heavenly Massage Full time

    Position Overview: Heavenly Massage is in search of a dedicated receptionist who will play a crucial role in providing exceptional service to our clients. Key Responsibilities: Assist clients in a professional and welcoming manner.Manage appointment scheduling with accuracy and courtesy.Perform administrative tasks, including data entry into our system.Check...

  • Customer Service Coordinator

    1 week ago

    Schaumburg, Illinois, United States Heavenly Massage Full time

    Position Overview: Heavenly Massage is in search of a dedicated receptionist who will play a crucial role in providing exceptional service to our clients. Key Responsibilities: Assist clients in a courteous and professional manner.Manage appointment scheduling with precision and care.Perform administrative tasks, including data entry into our computer...

  • Customer Service Sales Associate

    5 months ago

    Schaumburg, United States Warburton Group Full time

    Job DescriptionJob DescriptionRESPONSIBILITIES: The Customer Service Sales Associate is responsible for communication with customers on a daily basisGreet and communicate with account decision-makersIncrease customer base and loyaltyMonitors marketplace information on pricing, products, and current promotionsOrder entry and communicationMeeting company goals...

  • Customer Service Representative

    4 days ago

    Schaumburg, United States Beacon Hill Full time

    A manufacturing company located in Schaumburg is looking for a temporary-to-hire Customer Service Representative to add to their growing team. They are seeking an exceptional customer experience emphasizing core values of teamwork, integrity, and accountability.ESSENTIAL FUNCTIONS:Assist customers by answering questions about our products and recommend new...

  • Customer Service Sales Associate

    4 days ago

    Schaumburg, Illinois, United States Warburton Group Full time

    Job OverviewAt Warburton Group, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Associate. This role is ideal for someone who is passionate about delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesCustomer Communication: Establish and maintain strong...

  • Customer Service Supervisor

    2 months ago

    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Customer Service Supervisor

    2 months ago

    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...