IT Support Specialist

3 weeks ago

Dayton, United States Logan Services Full time

**IT Support Specialist - Dayton**

Overall Rating 4.8 Read our 4,621 reviews Logan Services is a **residential heating & air conditioning** company that began in 1969. Our business has remained strong for over 50 years because of our dedication to excellence in the field of customer service.

***Join our team as an IT Support Specialist in our office***

We have an exceptional opportunity in Dayton, OH for an **IT Support Specialist**. Read on to learn more about our position and why pursuing career with our family-owned company is a great opportunity for you

We offer a competitive salary along with benefits including: **medical, dental, and vision with a health savings account**, short term and long term disability, gym reimbursement, clothing allowance, life insurance, 401k, profit sharing as well as paid vacation, sick time and holidays.

The IT Support Specialist provides 1st level technical support to company employees through phone or email requests. Works with upper-level support team to ensure problems are seen to resolution. Provides hands on software setup, integration and training throughout the company to meet company objectives. Manage, setup and maintain all equipment such as printers, desktops, laptops, phones, and tablets. Focus on providing great customer service while handling technical issues inside and outside of business hours.

**Essential Duties and Responsibilities:**

* 1st Point of contact for all ticket requests from employees

* 1st Point of contact for Service Titan issues

* 1st Point of contact for phone issues system management

* 1st Point of contact for field technicians iPad and phone issues

* 1st Point of contact for ProPoint when system maintenance is needed

* Provide support after-hours and weekends when necessary

* Understand each departments processes to assist in providing solutions to issues

* Review Service Titan new release notes

+ Take direction from Business Systems & Reporting Manager on releases and untapped functionalities/modules

+ Help set up and implement new features

* Set up employees as a user and their computer/phone/tablet based on their role

* Bi-Weekly Service Titan touch base calls

* Create and maintain Service Titan native and non-native forms

* Manage the MDM account as well as Verizon billing accounts

* Pull new and maintain tracking phone numbers for marketing in Service Titan

* Process improvement and cost savings for any and all IT/Software utilized

* Provide support with new business system integrations and implementations

* Hands on level with all software integrations throughout the business. May include third party

* Performs all other duties as assigned

**Competencies:**

* Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* Approachability Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others.

* Communication Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner.

* Confidentiality Maintains all client communications and information confidential as per code of ethics, and per client instructions.

* Company Core Values Follows and prpmotes company core values.

* Innovation Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes

* Change Management Understands the value behind change and promotes positive training to achieve successful implementation

* Implementation Planning Setting timelines and achieving the tasks to ensure projects meet the deadlines provided.

**Experience and Requirements:**

* Bachelors degree in Information Technology or related field, or relative work experience

* Basic business and organization knowledge

* Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook a must

* Excellent written and oral communication skills

* Strong organizational skills

* Innovative

* Proven Goal Achievements

* Attention to details

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*If you are looking to advance in your career, this opportunity may be for you. Send your confidential resume to careers@logan-inc.com in for consideration or apply online below.*

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