Healthcare Customer Service Representative
4 weeks ago
R10058375 Healthcare Customer Service Representative (Open)
Location:
New Berlin, WI - Filling industrial
How will you CONTRIBUTE and GROW?
The Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas North Division, as assigned by the Supervisor.
- Provides prompt and accurate assistance during incoming customer phone calls through the hunt line. Customer service may include such requests as supplying invoice copies or proofs of delivery; accepting payments on account or answering customer questions.
- Responsible for investigation, documentation, and resolution of short paid and full invoice customer disputes, utilizing SAP's Dispute Management module. Communication with the customer is required where necessary, along with collaboration with internal team members in Sales, Collections, Cash Applications, branches or other BSC departments to quickly resolve disputed AR items according to Airgas standards of performance.
- Identifies the root cause of disputes regarding customer accounts ensuring a permanent fix is implemented in SAP to prevent continuing customer issues. Provides needed corrections directly through the partnering with other internal departments.
- Determines appropriateness of use of automatic dispute write off within the Dispute Management module. Accuracy and integrity in the use of this functionality is imperative due to the sensitive nature of writing off AR amounts for the Regional Company and Airgas. Due diligence and documentation of research is required.
- Responsible for the accurate and timely data entry of credit memo requests. Reviews and validates credit memo requests to ensure appropriate approvals have been obtained and root-cause problem areas have been solved.
- Responsible for entry of cylinder audit requests or cylinder adjustment requests as determined appropriate through research.
- Special projects and other duties as assigned.
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Education:
- High School Diploma/GED required.
- Minimum of 1 year of prior experience in a high-volume, fast-paced office environment with customer facing activities, internal or external.
- Prior SAP experience is preferred.
- Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Demonstrates effective decision making skills.
- Ability to analyze data and identify root cause of problem.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Pleasant, interested and knowledgeable demeanor on the phone
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- A positive approach and willingness to learn.
- Team player with the ability to work with a diverse group of individuals.
The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Employee may frequently be required to remain stationary for extended periods of time.
- Employee may occasionally be required to transverse through office.
- Employee will frequently be required to actively listen and exchange information.
- Employee will frequently be required to observe and assess information received via computer.
- Requires frequent use of computer and telephone.
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- While performing the duties of this job, the employee is exposed to a normal office environment.
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
California Privacy Notice
-
Customer Service Representative
2 weeks ago
New York, New York, United States Customer Service Open House Full timeJob OverviewWe are seeking a highly skilled and experienced Counter Service professional to join our team at Customer Service Open House in Brooklyn.CompensationThe estimated salary for this position is around $45,000 per year, based on industry standards for similar roles in the area.Key ResponsibilitiesTaking food orders from customers and serving them...
-
Healthcare Customer Service Representative
4 weeks ago
New Berlin, United States Airgas Full timeThe Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas...
-
Healthcare Customer Service Representative
2 weeks ago
New Berlin, United States Airgas Full timeThe Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas...
-
Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Lincare Holdings Full timeJob Title: Customer Service Representative About the Role: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Lincare Holdings. As a Customer Service Representative, you will be responsible for providing exceptional customer service to Long Term Care customers, resolving issues in a timely manner, and working...
-
Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Kroger Full timeDiscover a new career at Pick 'N Save, a leading grocery retailer in Wisconsin. As a Customer Service Representative, you'll be the face of our company, providing exceptional service to customers and ensuring their shopping experience is nothing short of amazing.About UsBased in Wisconsin, Pick 'N Save merged with The Kroger Company in 2015. Today, we're...
-
Customer Service Representative
4 months ago
New Berlin, United States EcoShield Pest Solutions Full timeOverview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...
-
Customer Service and Support Representative
4 weeks ago
New Berlin, Wisconsin, United States Airgas Full timeAbout the JobWe are seeking a skilled Customer Service and Support Representative to join our team at Airgas. As a Healthcare Customer Service Representative, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.Key ResponsibilitiesRespond to Customer Inquiries and Resolve...
-
Customer Service Representative
4 weeks ago
New Berlin, Wisconsin, United States Domino's Pizza LLC Full time**About the Job:**We are looking for a talented Customer Service Representative to join our team at Domino's Pizza LLC in [location]. As a key member of our sales team, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.**Key Responsibilities:**Greet customers and provide them with a...
-
Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Domino's Pizza LLC Full timeCompany OverviewFriendly environment and great customer service with outstanding product quality.SalaryWe offer competitive salaries ranging from $$10-$15 per hour, depending on experience.Job DescriptionAs a Domino's Customer Service Representative, you will be responsible for providing quality customer service and making our delicious food with pride. Your...
-
Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Cap Swag | Custom Products Full timeJob DescriptionWe are seeking a highly motivated and creative individual to join our team as a Customer Service Representative at Cap Swag | Custom Products in Berlin, NJ. This is a part-time/full-time opportunity with estimated earnings of $25-$30 per hour.The ideal candidate will have excellent communication skills, be able to work in a fast-paced...
-
Customer Service Representative
4 weeks ago
New Berlin, Wisconsin, United States Wal-Mart Stores , Inc. Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Front End Services Specialist. As a representative of our company, you will have the opportunity to make a lasting impression on our customers through your interactions and services provided.With a salary range of $14.00 to $26.00 per hour, this position offers...
-
Retail Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Kohl's Full timeJob DescriptionKohl's is seeking a Retail Customer Service Representative to provide an excellent customer experience. In this role, you will engage with customers by greeting them and offering assistance with products and services. You will operate a cash register, scan items, bag merchandise, and handle different methods of payment.You will be responsible...
-
Customer Service Representative
4 weeks ago
New Berlin, Wisconsin, United States Kohl's Full time**Job Description**In this role as Customer Service Representative, you will be responsible for delivering exceptional customer service and supporting store operations in a dynamic retail environment.**Key Responsibilities**Interact with customers, respond to their needs, and provide assistance with products and services Process transactions accurately and...
-
Customer Service Representative
2 weeks ago
New Berlin, Wisconsin, United States Domino's Pizza LLC Full timeJob OverviewFriendly environment and great customer service with outstanding product quality make Domino's a fantastic place to work. As a Customer Service Representative, you will be responsible for providing quality customer service as well as making our delicious food with pride.Job DescriptionWe are looking for individuals who can demonstrate ability to...
-
Healthcare Customer Service Liaison
4 weeks ago
New Berlin, Wisconsin, United States Airgas Full timeAbout the RoleAs a Healthcare Customer Service Representative at Airgas, you will play a crucial role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries and resolve issues in a timely and professional manner.Key ResponsibilitiesProvide Excellent Customer ServiceAnalyze and Resolve...
-
Retail Customer Service Representative
4 weeks ago
New Berlin, Wisconsin, United States Kohl's Full timeKohl's is looking for a skilled Retail Customer Service Representative to join our team. As a Sales Associate, you will deliver outstanding customer experiences while executing sales and customer service objectives.Responsibilities:Interact with customers to understand their needs and preferencesProcess transactions accurately and efficientlyMaintain a clean...
-
Customer Service Representative
2 weeks ago
Berlin, Wisconsin, United States Walmart Full time**Job Description:** Are you a motivated and customer-focused individual looking for a rewarding career opportunity? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to apply for the Customer Service Representative role at Walmart!**Estimated Salary:** Approximately $26 per hour, based...
-
Customer Service Representative
3 weeks ago
New Berlin, United States Trulite Glass & Aluminum Solutions Full timeThis role is not open for submissions from outside staffing agencies What Brought You Here Pay Range: $19-$22 Day Shift Hours: Monday - Friday, 8 AM – 5 PM OT as needed Benefits starting DAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. The successful candidate will...
-
Customer Service Representative
1 day ago
New Berlin, United States Trulite Full timeThis role is not open for submissions from outside staffing agencies What Brought You Here Pay Range: $19-$22 Day Shift Hours: Monday - Friday,8 AM – 5 PM OT as needed Benefits startingDAY ONE! Who You Are: A customer service representative that makes it a priority to ensure the customers have the support they need. The successful candidate will provide...
-
Customer Service Representative
1 month ago
Berlin, United States Domino's Franchise Full timeDomino's Franchise Job DescriptionAt Domino's, we are a brand of honesty, transparency and accountability. We are looking for talented individuals to join our team as a Customer Service Representative.Key Responsibilities:Provide excellent customer service and quality food to our customers.Operate store technology to manage orders and...
