Customer Service Agent, Air Export

2 months ago


Peabody, United States Expeditors International Full time

**Customer Service Agent, Air Export -Nights (Part-Time)**

* 795 Jubilee Dr, Peabody, MA 01960, USA

* Part-time

**Company Description**

Were not in the shipping business; were in the information business - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 15,000 trained professionals

* 250+ locations worldwide

* Fortune 500

* Globally unified systems

**Job Description**

**Scope of Position**

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

**Major Duties and Responsibilities**

* Ensure smooth and timely freight process flow

* Ensure accurate and timely data entry into our operational system

* Track and Trace Air Export files and reporting

* Use Workflows on daily basis

* Ensure arrival notices are communicated to overseas and customers

* Ensure accurate and timely client and Service Providers billing

* Interact with our customers in arranging their international shipments, meeting customer service standards

* Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

* Meet compliance at all times with internal and external regulations in accordance with government regulations

* Understand department process flow, looking for best practices to improve operational efficiency and productivity

* Ensure all customers standard operating procedures are in place and updated

* Meet KPI standards in accordance with the Companys procedure

* Overseas communications, timely responses to emails and requests (internal and external)

**Qualifications**

* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

* Understanding of air documentation process a plus

* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

* Pro-active, strong organizational skills

* Good computer skills (Excel, Word, PowerPoint)

* IATA certification (preferred)

* Fluent in English

**Reporting Structure**

* Air Export Lead Agent, Supervisor and Manager

**Additional Information**

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time

* Health Plan: Medical, Prescription Drug, Dental and Vision

* Life and Long Term Disability Insurance

* 401(k) Retirement Savings Plan (US only)

* Employee Stock Purchase Plan

* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

**Videos To Watch**

**Job Location**

Customer Service Agent, Air Export -Nights (Part-Time)

* 795 Jubilee Dr, Peabody, MA 01960, USA

* Part-time



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