Customer Service Agent, Air Export
2 months ago
**Customer Service Agent, Air Export -Nights (Part-Time)**
* 795 Jubilee Dr, Peabody, MA 01960, USA
* Part-time
**Company Description**
Were not in the shipping business; were in the information business - Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
**Job Description**
**Scope of Position**
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
**Major Duties and Responsibilities**
* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and Trace Air Export files and reporting
* Use Workflows on daily basis
* Ensure arrival notices are communicated to overseas and customers
* Ensure accurate and timely client and Service Providers billing
* Interact with our customers in arranging their international shipments, meeting customer service standards
* Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
* Meet compliance at all times with internal and external regulations in accordance with government regulations
* Understand department process flow, looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures are in place and updated
* Meet KPI standards in accordance with the Companys procedure
* Overseas communications, timely responses to emails and requests (internal and external)
**Qualifications**
* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
* Understanding of air documentation process a plus
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
* Pro-active, strong organizational skills
* Good computer skills (Excel, Word, PowerPoint)
* IATA certification (preferred)
* Fluent in English
**Reporting Structure**
* Air Export Lead Agent, Supervisor and Manager
**Additional Information**
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan (US only)
* Employee Stock Purchase Plan
* Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
**Videos To Watch**
**Job Location**
Customer Service Agent, Air Export -Nights (Part-Time)
* 795 Jubilee Dr, Peabody, MA 01960, USA
* Part-time
-
Export Customer Service Agent
2 months ago
Peabody, United States Expeditors International Full time**Export Customer Service Agent** * 795 Jubilee Dr, Peabody, MA 01960, USA * Full-time **Company Description** Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment,...
-
Customer Service Lead, Air Export-Nights
2 months ago
Peabody, United States Expeditors International Full time**Customer Service Lead, Air Export-Nights** * 795 Jubilee Dr, Peabody, MA 01960, USA * Full-time **Company Description** Were not in the shipping business; were in the information business - Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly...
-
Air Export Customer Service Supervisor
2 weeks ago
Peabody, Massachusetts, United States Expeditors International Full timeAir Export Customer Service SupervisorCompany OverviewAt Expeditors International, we pride ourselves on being leaders in the logistics sector, where information is our primary commodity. Our focus on global supply chain management is complemented by a commitment to professionalism, leadership, and a collaborative atmosphere that promotes innovative,...
-
Air Export Customer Service Supervisor
6 days ago
Peabody, Massachusetts, United States Expeditors International Full timeAir Export Customer Service SupervisorCompany OverviewAt Expeditors International, we excel in the realm of global supply chain management, prioritizing professionalism, leadership, and a collaborative atmosphere that nurtures innovation and exceptional customer service.Position OverviewThe role involves supporting the Manager and Supervisor in all facets of...
-
Air Export Customer Service Supervisor
6 days ago
Peabody, Massachusetts, United States Expeditors International Full timeAir Export Customer Service SupervisorCompany OverviewAt Expeditors International, we are not merely in the logistics sector; we are dedicated to the flow of information that drives global supply chain management. Our foundation is built on professionalism, leadership, and a collaborative atmosphere that encourages innovative, customer-focused solutions in...
-
Customs Brokerage Agent
3 months ago
Peabody, United States Expeditors International Full timeBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based...
-
International Trade Specialist
3 days ago
Peabody, Massachusetts, United States Expeditors International Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Export Customer Service Agent to join our team at Expeditors International. As a key member of our Export Department, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.Key ResponsibilitiesEnsure smooth...
-
Import and Export Trade Specialist
2 weeks ago
Peabody, Massachusetts, United States Tradewin Full timePosition OverviewWork Schedule: Most roles typically follow a standard 8 AM – 5 PM schedule; however, there are options available for weekend and vacation coverage for specific tasks, with additional compensation for non-standard hours.Key ResponsibilitiesA Trade Analyst at Tradewin will engage in a variety of essential functions, including:Classifying...
-
Customer Service Representative
4 days ago
Peabody, Massachusetts, United States Jackson Hewitt Tax Service, Inc. Full timeAt Jackson Hewitt Tax Service, Inc., we are seeking a highly motivated and organized Front Desk Associate to serve as the face of our brand during periods of high client traffic. This role will interact with and engage potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments....
-
Import Agent II
4 weeks ago
Peabody, United States OCEANAIR Inc Full timeJob DescriptionJob DescriptionJob Title: Import Agent II Department: Imports Reports to: Import Manager Salary Range: $26 to $31.50 an hour In Person: Peabody Massachusetts OCEANAIR is currently seeking an experienced Import Agent II in our Peabody Massachusetts office. Our Import Agent II will work efficiently in a team environment to coordinating,...
-
Front Desk Agent
7 days ago
Peabody, United States MCR Hotels Full timeFront Desk Agent SpringHill Suites Peabody, 43 Newbury Street, Peabody, Massachusetts, United States of America Req #6768 Tuesday, May 21, 2024 The Front Desk Agent at the SpringHill Suites by Marriott Peabody is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL...
-
Customer Service Representative
1 day ago
Peabody, Kansas, United States Savers Value Village Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
7 days ago
Peabody, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage...
-
Logistics Sales Professional
1 day ago
Peabody, Massachusetts, United States DACHSER USA Air & Sea Logistics Inc. Full timeJob Description**Job Summary**DACHSER USA Air & Sea Logistics Inc. is seeking a highly motivated and experienced Logistics Sales Professional to join our team. As a Freight Forwarding Business Development Manager, you will be responsible for securing sales growth of our Air and Sea division by developing and maintaining strong and favorable relationships...
-
Customer Service Associate
2 weeks ago
Peabody, Massachusetts, United States J cakes llc Full timePosition OverviewWe are seeking a dedicated Customer Service Associate for a part-time to full-time role at J Cakes LLC.This position involves:Answering phone inquiries and providing assistance to customers.Operating the cash register efficiently and accurately.Offering light support in the bakery kitchen as needed.The ideal candidate will possess strong...
-
Front Desk Agent
1 week ago
Peabody, United States MCR Hotels Full timeThe Front Desk Agent at the SpringHill Suites by Marriott Peabody is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing...
-
Wireless Customer Service Representative
2 months ago
Peabody, United States RD Enterprises Full timeJob DescriptionJob DescriptionOur company is growing nationwide. Looking for motivated individuals to keep up with our fast-paced growth of our clients and offices Wireless Customer Service Representative (Entry-Level)Job DescriptionOur Company is involved in sales and activations and assisting customers with any needs they may have. We are looking for a...
-
Distribution Customer Service Representative
3 weeks ago
Peabody, United States Expeditors Full timeMajor Duties and Responsibilities. Daily process and input of all customer orders and distribution accounts. Provide daily operational reports that are accurate and timely. Run stock reports to check for product availability. Generate all related pap Customer Service Representative, Customer Service, Distribution, Representative, Operations, Transportation,...
-
Front Desk Agent
2 weeks ago
Peabody, United States MCR Hotels Full timeThe Front Desk Agent at the SpringHill Suites by Marriott Peabody is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...
-
Distribution Customer Service Lead
1 week ago
Peabody, United States Expeditors Full timeBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based...