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Client Relations Specialist

2 months ago

Henrico, United States Action Technology Full time

ROLE AND RESPONSIBILITIES Reporting to the Office Manager on the day-to-day information Interacting with customers and handling customer queries and complaints including escalations Process customer payment Ability to be able to show patience, understanding and empathy with customers while focusing on problem resolution Research and resolve all disputes and refunds inquiries Assisting Finance Department with clerical, data entry, and filing duties Ordering Office Supplies Coordinating with outside vendors Report all issues to the Manager Respond as First Aid Team in EmergenciesQUALIFICATIONS AND EDUCATION REQUIREMENTS Previous customer service experience Familiar with Microsoft Office Suite Accuracy and thoroughness in work. Excellent communication and public relations skills. Ability to work well under pressure.