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Customer Service Specialist

2 months ago

Henrico, United States LHH Recruitment Solutions Full time
Job Overview

Position: Customer Service Specialist
Location: Richmond, VA - ON SITE
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Employment Type: Contract to Hire, 90 days

Summary:
LHH Recruitment Solutions is in search of four motivated Customer Service Specialists to support our client's operations in Richmond, VA. In this capacity, you will serve as a primary resource for employees and managers within the healthcare sector, delivering exceptional customer service and human resources assistance. This on-site position demands a proactive individual who is detail-oriented and adept at managing a high volume of inquiries with professionalism and care.

Key Responsibilities:

  • Provide exemplary customer service by actively engaging with employee and manager inquiries, asking relevant questions, and ensuring thorough resolution.
  • Deliver precise HR-related information and support through various communication methods, including phone and case management systems.
  • Address complex employee matters with a focus on swift and effective resolution, escalating to HR team members when necessary.
  • Utilize the case management system consistently and accurately to document, modify, and close cases.
  • Uphold confidentiality when managing employee data or sensitive information.
  • Prioritize tasks effectively based on the urgency of the inquiry.
  • Utilize the knowledge base to provide consistent and reliable information to team members.

Qualifications:

  • Education: High School Diploma or Equivalent required.
  • Experience: Minimum of 1 year in a call center or similar environment with a high volume of telephone inquiries.
  • Skills: Excellent communication, problem-solving skills, and a strong commitment to confidentiality and accuracy.

Compensation: $17.00 to $18.00 per hour

Benefits: Our associates are offered a range of benefits including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. These offerings provide employees the flexibility to select coverage that meets their individual needs. Additionally, associates may qualify for paid leave including Paid Sick Leave or any other paid leave mandated by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer: Veterans/Disabled

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