Brand Sales Associate- Brighton Jewelry
2 months ago
** Brand Sales Associate- Brighton Jewelry & Dylan's Candy Store**
**Job Category****:** Sales Associate **Requisition Number****:** BRAND008206 Showing 1 location **Job Details**
**Description**
**Position Description Summary:**
The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.
**DUTIES AND RESPONSIBILITIES:**
* Put the customer first at all times
* Provide memorable, highly personalized customer service through needs analyses and product recommendations.
* Offer customers promotional products and services
* Be able to resolve customer service issues and escalate as required
* Create and maintain good working relationships with fellow associates
* Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
* Efficiently and accurately conduct customer transactions on our POS
* Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
* Efficiently and accurately complete any required process controls (paperwork, etc.)
* Follow company policies and procedures and maintain a safe working environment
* Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the companys Cash Handling and Loss Prevention Standard Operating Procedures
* Successfully show consistent performance on quarterly selling observations
**POSITION QUALIFICATIONS:**
* Passion for and knowledge of the Brand and product category
* Demonstrated selling experience in a service oriented retail setting. Preference towards the stores products
* Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.
* Demonstrated ability to promote product, influence customers and work with a team in a fast service environment
* Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.
* Ability to work various shifts in a 7/365 team orientated environment
* Excellent customer service skills and an ability to communicate effectively using the English language
* Strong sense of personal pride
* Self-starter able to prioritize and handle various tasks simultaneously
* Capable of working in a team environment and committed to driving sales results
* Ability to adapt to changing priorities and unexpected situations
* Ability and willingness to accept and provide feedback
* Proficiency required in reading, writing, and mathematics
* Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
* Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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