IT Support Specialist

4 months ago

Charlotte, United States Atos Full time

**IT Support Specialist**

**Location:** Charlotte, NC, US-US **About Atos**

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

**Onsite support Techbar Agent:**

An IT resource to interface with local end user's at a static location inside of a customer environment.

Providing assistance with issues that may arise with their PC computing needs

Requirements:

Face to face IT support experience

Professional attitude

Excellent communication and customer service skills

Mobile phone knowledge

O365 knowledge

Win10 OS how too knowledge

Ability to enter tickets following standardized processes into Call management tool

Must be willing to work onsite and or remotely following location specific Covid-19 safety rules

Participating in a team environment able to assume all tasks as assigned

Experience

At least 2 years experience in a customer service industry, preferably IT based

A background and or clear understanding in mobile phone support Android and iPhone

Call Management tool support, ticket entry and ticket managing

Abilities to articulate repair procedures remotely and or face to face step by step instructions to non-IT experienced end Users

**#LI-US**

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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