Guest Services Representative
2 weeks ago
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Job Title: Guest Services Representative/ Night Audit
Job Type: Variable or full-time, non-exempt
Supervisor: General Manager or Guest Services Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:
The Bird Dogma
- We Put People First
- We Dependably Drive Results
- We Constantly Keep a Positive Attitude
- We Never Stop Improving, Ever
- We Relentlessly Solve Problems
Summary
Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.
GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties & Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (contact details, exact dates of their stay etc.)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guests' inquiries in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Tending and folding laundry when needed
- Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
- Experience with a form of property management software is a plus
- Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
- A strong desire to learn and develop
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hospitality related field is an asset
- Willingness to work nights, weekends and holidays
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
Position Requirements
Full-Time/Part-Time
Full-Time and/or Part-Time
Location
Holiday Inn Express CedarRapid
This position is currently accepting applications.
-
Guest Service Representative
2 months ago
Cedar Rapids, United States Kirkwood Community College Full timeAccommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, and presenting statements to a Guest Service, Representative, Service, Guest, Retail, Education, Hotel
-
Guest Service Representative
1 week ago
Cedar Rapids, Iowa, United States Hilton Garden Inn | CR Hotel #1 LLC Full timeBecome a Part of Our Team at Hilton Garden Inn Cedar RapidsWe are seeking a dedicated Guest Service Representative to enhance our front desk operations. This role begins with part-time hours, with opportunities for full-time positions in the future. We appreciate individuals who are passionate about customer service and thrive in a vibrant hospitality...
-
Guest Services Associate
3 months ago
Cedar Rapids, United States Iowamuseums Full time**Guest Services Associate** Owner: Guest Services Associate **Position Title:** Guest Services Associate **Position Classification:** Seasonal part-time, Non- Exempt **Reports to:** Community Relations Manager **Wages:** $9.00 - $10.00/hour depending on experience **Job Summary:** Provide excellent customer service to all guests of Living History Farms....
-
Guest Services Representative
1 week ago
Grand Rapids, Michigan, United States DoubleTree by Hilton Hotel Grand Rapids Airport Full timeJob OverviewWe are seeking a dedicated and professional Guest Services Representative to provide an outstanding experience for every visitor at our establishment. In this role, you will be responsible for welcoming guests, managing their information, assigning rooms, and addressing any inquiries to ensure a pleasant stay.Key Responsibilities:Address customer...
-
Guest Service Representative
3 months ago
Grand Rapids, United States Suburban Inns Full timeJoin The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! * Guest Service Representative Shift: 2nd Shift * Guest Service Representative Wage: $14.50-15/hour * Guest Service Representative can be used as a PAID internship...
-
Guest Service Representative
3 months ago
Park Rapids, United States Coborn's Inc Full timeCompany Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadychs Marketplace Foods, and...
-
Guest Services Representative
4 days ago
Grand Rapids, Michigan, United States Hospitality Ventures Full timeExciting Career Opportunity: Guest Services RepresentativeBecome a valued member of our team at Hospitality Ventures.Ideal Candidate ProfileA personable and collaborative individual who thrives on engaging with guests.Key ResponsibilitiesGreet and assist visitors with warmth, whether face-to-face or via telephone.Facilitate a seamless check-in and check-out...
-
Guest Services Representative
4 days ago
Grand Rapids, Michigan, United States Hospitality Ventures Full timeExciting Career Opportunity: Guest Services RepresentativeBecome a valued member of our team at Hospitality Ventures.Ideal Candidate ProfileA personable and collaborative individual who thrives on engaging with guests.Key ResponsibilitiesGreet and assist visitors with warmth, whether face-to-face or via telephone.Facilitate a seamless check-in and check-out...
-
Guest Services Representative
2 weeks ago
Roanoke Rapids, North Carolina, United States Lexima Full timeLexima is seeking a dedicated Guest Services Representative for the Hilton Garden Inn Roanoke Rapids. This role is essential in delivering attentive, courteous, and efficient service to all guests from the moment they arrive until their departure, while optimizing room revenue and occupancy rates. The selected candidate will manage all reservation and...
-
Guest Services Representative
2 weeks ago
Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full timeJob OverviewLa Quinta Inn - Cedar Park is seeking a dedicated Front Desk Agent to enhance our guest experience.About UsAt La Quinta Inn, we pride ourselves on creating a welcoming atmosphere where our guests feel valued and cared for. Our commitment to genuine hospitality is at the core of our operations, ensuring that both our guests and team members thrive...
-
Guest Services Representative
2 weeks ago
Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full timePosition OverviewLa Quinta Inn - Cedar Park is seeking a dedicated Front Desk Agent to enhance our guest experience.About UsAt La Quinta Inn, we prioritize placing our guests at the forefront of our operations. Our commitment lies in cultivating a culture of genuine hospitality, respect, and care for our guests, team members, and the communities we engage...
-
Guest Services Representative
2 weeks ago
Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full timeJob OverviewLa Quinta Inn - Cedar Park is seeking a dedicated Front Desk AgentAbout UsLa Quinta Inn is a newly established hospitality management company committed to placing individuals at the core of our operations. We prioritize a culture of respect, care, and authentic hospitality that encompasses our guests, staff, and the communities we engage...
-
Guest Service Agent
2 weeks ago
Cedar Rapids, United States DoubleTree by Hilton Hotel Cedar Rapids Convention Complex Full timeDescriptionDoubleTree by Hilton Hotel Cedar Rapids Convention Complex is looking for a guest service agent to join their team! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate...
-
Guest Service Agent
2 months ago
Cedar Rapids, United States DoubleTree by Hilton Hotel Cedar Rapids Convention Complex Full timeDescriptionDoubleTree by Hilton Hotel Cedar Rapids Convention Complex is looking for a guest service agent to join their team! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The ideal candidate...
-
Guest Services Representative
3 months ago
Park Rapids, United States Bird Dog Equity Partners LLC Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Variable or...
-
Customer Service Representative
3 months ago
Cedar Rapids, United States Planet Fitness - PF Baseline Fitness Full timeJob DescriptionJob DescriptionJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesCustomer Service Representative greets members, prospective members and...
-
Customer Service Representative
4 weeks ago
Cedar Rapids, United States ComForCare Home Care (Raleigh, NC) Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all...
-
Guest Services Representative
2 weeks ago
Grand Rapids, Michigan, United States JW Marriott Hotel Grand Rapids Full timeJob OverviewAt JW Marriott Hotel Grand Rapids, we pride ourselves on delivering exceptional service and memorable experiences to our guests. Our dedicated team is committed to creating a welcoming atmosphere, ensuring that every guest feels valued and appreciated. We offer a range of opportunities for personal and professional growth within our esteemed...
-
Guest Services Representative
1 week ago
Grand Rapids, Michigan, United States JW Marriott Hotel Grand Rapids Full timeJob OverviewAt JW Marriott Hotel Grand Rapids, we pride ourselves on delivering exceptional hospitality experiences. Our dedicated team is committed to ensuring that every guest feels welcomed and valued. This role is pivotal in creating memorable moments for our visitors, whether they are here for business or leisure.This is a full-time position with...
-
Cedar Rapids, United States ComForCare Home Care (Raleigh, NC) Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Customer Service Representative greets members, prospective members, and guests, providing...