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Guest Services Representative

2 months ago

Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full time
Position Overview

La Quinta Inn - Cedar Park is seeking a dedicated Front Desk Agent to enhance our guest experience.

About Us

At La Quinta Inn, we prioritize placing our guests at the forefront of our operations. Our commitment lies in cultivating a culture of genuine hospitality, respect, and care for our guests, team members, and the communities we engage with.

Your Role

Are you naturally sincere? Do you appreciate the significance of a warm welcome? Do you take pleasure in brightening someone's day? If these qualities resonate with you, this position may be an excellent fit.

What We Offer

We take pride in providing competitive compensation along with a range of benefits for both full-time and part-time staff:

  • Paid Time Off and Vacation
  • Discounted stays at our hotel properties
  • Holiday Pay for recognized holidays
  • Birthday Pay: Enjoy a fully paid day off on your special day
  • Referral bonuses

Key Responsibilities

As a crucial member of our team, the Front Desk Agent plays a vital role in shaping the guest experience. Your duties will encompass a variety of administrative tasks while serving as the primary point of contact for guests, establishing the atmosphere for their stay. This role reports directly to the Front Desk Supervisor and General Manager.

Daily Duties

The essential functions and responsibilities of this position include:

  1. Core Functions
    • Greet all guests warmly and ensure a seamless check-in and check-out process.
    • Handle sensitive information, including guest records, with utmost confidentiality.
    • Respond to and direct calls, emails, and in-person inquiries appropriately; accurately take guest messages.
    • Manage cash drawer contents and transactions during your shift.
    • Maintain and update accurate records using the hotel's property management system.
    • Address guest requests and complaints promptly and professionally, seeking solutions that align with hotel policies.
    • Ensure that common areas, entryways, and the lobby are clean and orderly.
  2. Job Duties
    • Engage with guests courteously, addressing inquiries and ensuring their needs are met.
    • Solicit feedback from guests to identify areas for improvement and communicate compliments to the team.
    • Manage reservations, cancellations, and room assignments to maximize occupancy.
    • Ensure accuracy in reservations and billing.
    • Handle multiple tasks simultaneously, including guest interactions, phone calls, and administrative responsibilities.
    • Keep the front desk area organized and tidy, contributing to a positive guest impression.
    • Communicate effectively with housekeeping, maintenance, and other departments to ensure smooth operations.
    • Collaborate with team members to resolve issues and prevent recurring challenges.
    • Address and resolve guest concerns promptly and tactfully, adhering to hotel policies.
    • Escalate complex issues to the appropriate supervisor or department as needed.

Qualifications

  • High School Diploma or GED
  • Proficiency in Microsoft Office applications
  • Availability for morning and evening shifts
  • Willingness to work on weekends and holidays

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to stand for extended periods; use hands to feel or handle and reach with hands and arms.
  • Frequently required to walk, bend, sit, climb, balance, kneel, crouch, or crawl, and communicate verbally.
  • Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not intended to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

La Quinta Inn - Cedar Park is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.