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Guest Services Representative

2 months ago

Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full time
Job Overview

La Quinta Inn - Cedar Park is seeking a dedicated Front Desk Agent to enhance our guest experience.

About Us

At La Quinta Inn, we pride ourselves on creating a welcoming atmosphere where our guests feel valued and cared for. Our commitment to genuine hospitality is at the core of our operations, ensuring that both our guests and team members thrive in a respectful environment.

Your Role

Are you someone who naturally connects with others? Do you recognize the significance of a warm welcome? If these traits resonate with you, this position may be the perfect fit.

What We Offer

We provide competitive compensation along with a range of benefits for both full-time and part-time staff:

  • Paid Time Off and Vacation
  • Discounts at our hotel properties
  • Holiday Pay for shifts worked on holidays
  • Birthday Pay: Enjoy a fully paid day off on your special day
  • Referral bonuses

Position Summary

The Front Desk Agent plays a crucial role in defining the guest's experience. Your duties will include administrative responsibilities and serving as the initial point of contact for guests, setting a positive tone for their stay. You will be knowledgeable about hotel standards, guest expectations, and the surrounding area. This role reports to the Front Desk Supervisor and the General Manager.

Daily Responsibilities

Your daily tasks will include the following:

  1. Key Responsibilities
    • Warmly greet all guests, ensuring a smooth check-in and check-out process.
    • Handle sensitive information, including guest records, with utmost confidentiality.
    • Manage phone calls, emails, and in-person inquiries, taking accurate messages as needed.
    • Oversee cash drawer transactions during your shift.
    • Maintain accurate records using the hotel's property management system.
    • Address guest requests and complaints promptly and professionally, striving for solutions that align with hotel policies.
    • Ensure that common areas, including the lobby, are clean and organized.
  2. Additional Duties
    • Engage with guests courteously, addressing inquiries and fulfilling their needs.
    • Gather feedback from guests to identify improvement areas and share positive comments with the team.
    • Manage reservations, cancellations, and room assignments effectively.
    • Ensure accuracy in reservations and billing.
    • Handle multiple tasks simultaneously, including guest interactions and administrative duties.
    • Keep the front desk area organized and presentable to enhance guest impressions.
    • Communicate effectively with housekeeping, maintenance, and other departments for seamless operations.
    • Collaborate with colleagues to find solutions and prevent recurring issues.
    • Address and resolve guest concerns tactfully, escalating complex matters when necessary.

Qualifications

  • High School Diploma or GED
  • Proficient in Microsoft Office Suite
  • Availability for morning and evening shifts
  • Willingness to work weekends and holidays

Physical Requirements

The physical demands outlined here are representative of what must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Regularly required to stand for extended periods; use hands to handle and reach.
  • Frequently required to walk, bend, sit, climb, kneel, crouch, or crawl.
  • Must be able to lift and/or move up to 10 pounds regularly and occasionally up to 50 pounds.

Note: This job description is not intended to be a comprehensive list. Duties and responsibilities may change or new ones may be assigned at any time.

La Quinta Inn is an equal opportunity employer and values diversity in our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.