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Guest Services Representative

2 months ago

Cedar Park, Texas, United States La Quinta Inn - Cedar Park Full time
Job Overview

La Quinta Inn - Cedar Park is seeking a dedicated Front Desk Agent

About Us

La Quinta Inn is a newly established hospitality management company committed to placing individuals at the core of our operations. We prioritize a culture of respect, care, and authentic hospitality that encompasses our guests, staff, and the communities we engage with.

Your Role

Are you naturally sincere? Do you recognize the significance of making a positive first impression? Do you take pleasure in brightening others' days? If these traits resonate with you, this role may be the rewarding opportunity you seek.

What We Offer

We take pride in providing competitive compensation along with the following benefits for both full-time and part-time staff:

  • Paid Time Off and Vacation
  • Discounted stays at our hotel properties
  • Holiday Pay for holidays worked
  • Birthday Leave: A fully paid day off on your birthday
  • Referral Incentives

Position Summary

As a key member of our hotel team, the Front Desk Agent plays a crucial role in enhancing the guest experience. Your duties will include administrative responsibilities as well as serving as the primary point of contact for guests, establishing the atmosphere for their visit. This position will report to the Front Desk Supervisor and General Manager.

Your Daily Responsibilities

The essential functions and responsibilities of this position will shape your daily activities, which include:

  1. Core Responsibilities
    • Warmly and professionally greet all guests, ensuring a quality check-in and check-out experience.
    • Handle sensitive information, including guest records, with utmost integrity.
    • Respond to and direct calls, emails, and in-person inquiries appropriately; accurately take guest messages.
    • Manage cash drawer contents and transactions during your shift.
    • Maintain and update accurate records using the hotel's management systems.
    • Promptly and effectively address guest requests and complaints with professionalism and courtesy, seeking solutions that align with hotel policies.
    • Ensure that common areas, entryways, and the lobby are clean, organized, and welcoming.
  2. Job Duties
    • Engage with guests in a friendly and helpful manner, addressing inquiries and ensuring their needs are met.
    • Solicit feedback from guests to identify areas for improvement and communicate compliments to the team.
    • Manage reservations, cancellations, and room assignments to maximize occupancy.
    • Ensure accuracy in reservations and billing.
    • Handle multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
    • Maintain an organized and tidy front desk area, contributing to a positive guest impression.
    • Communicate effectively with housekeeping, maintenance, and other departments to ensure smooth operations.
    • Collaborate with team members to find solutions and prevent recurring issues.
    • Address and resolve guest concerns promptly and tactfully, seeking solutions that adhere to hotel policies.
    • Escalate complex issues to the appropriate supervisor or department when necessary.

Qualifications

  • High School Diploma or GED equivalent
  • Proficiency in Microsoft Office applications
  • Availability for morning and evening shifts
  • Willingness to work on weekends and holidays

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

  • While performing the duties of this position, the employee is regularly required to stand for extended periods; use hands to feel or handle and reach with hands and arms.
  • The employee is frequently required to walk, bend, sit, climb, balance, kneel, crouch, or crawl, and communicate effectively.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not intended to be an exhaustive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

La Quinta Inn is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.