Customer Service Representative

15 hours ago


Canonsburg, United States Softtek Full time

Our client, a leader in the natural gas industry, is currently seeking to hire 2 Customer Service/Land Owner Relations Representatives to work on a contract engagement. The contract is currently scheduled for a duration of 6 months . It is a hybrid role with a set, non-negotiable schedule as follows:

  • 4 -week mandatory in person training at the Canonsburg PA office
    • Post training schedule:
      • Monday- Friday 7:30am- 4:30pm
      • Hybrid - 3 days in office (Canonsburg, PA office) and 2 days remote per week

    • Candidates must have reliable internet (that the company does not provide)
    • All tech is provided except a printer * - mandatory to have a printer at home for remote work.


On a daily basis, the Customer Service/Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following:

  • A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databases
  • Answer live/incoming calls on the Landowner Relations hotline as well as return calls as needed
  • Answer landowner questions, research and document cases and escalate as needed
  • Manage landowner issue/case needing escalated through to resolution collaborating with internal partners until the case is closed or further escalated to a team lead
  • Review incoming mail and other land related documentation
  • Create and monitor accounts /Cases (from land owner issues) within Salesforce
  • Manage landowner account updates - prepare/mail change of address and ACH forms; process new/revised owner account data
  • Create and maintain strong relationships with interest partners and industry peers
  • Research owner inquiries related to discrepancies in payments, interests, and settlements
  • Landowner payment inquiries - confirm decimal interests by calculating various interest types working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)
  • Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and Glancer
  • Review lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc.
  • Provide assistance to legal department to resolve claims and civil matters
  • Other Land Department responsibilities as assigned.


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